ARCHIVED – Fiscal Year 2019-2020 Service Standards Results
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This page contains information on service standard results under both the National Energy Board Act (NEB Act) and the Canadian Energy Regulator Act (CER Act). The CER Act came into effect on August 28, 2019. As a result, some applications and requests were submitted while the NEB Act was still in effect. This has been differentiated in the table below for information purposes.
Applications and hearings
Hearing Recommendations / Decisions 80% of recommendations / decisions to be completed within 12 weeks of the close of a public hearing |
Service Standard Target: 80% of recommendations / decisions issued within the service standard Service Standard Result: 81% of recommendations / decisions issued within service standard
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Non-Hearing Applications NEB Act Section 58 80% of decisions released by the target date from the receipt of a complete application:
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Service Standard Target under NEB Act and CER Act: 80% of decisions released within the service standard Service Standard Composite Results: 84% of decisions released within the service standard
Note: if the category result is not provided, no applications were received for it. |
Short-Term Export and Import Orders 80% of short-term order decisions made within 2 working days (excludes renewals) of receipt of a complete application for:
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Service Standard Target: 80% of decisions released within the service standard Service Standard Composite Results: 95% of applications completed within the service standard
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Electricity Export Permit Applications NEB Act s.119.03 80% of decisions released within target following the completion of the Notice of Application/Directions on Procedures period:
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Service Standard Target under NEB Act and CER Act: 80% of decisions released within the service standard Service Standard Composite Results: 100% of applications completed within the service standard
Note: if the category result is not provided, no applications were received for it. |
Frontier Lands Applications under Canada Petroleum Resources Act (CPRA) Significant Discoveries Applications 80% of decisions made within 90 calendar days from the day that all information is available to begin the evaluation process |
Service Standard Target: 80% of decisions reached within the service standard No applications received |
Applications made under the Canada Oil and Gas Operations Act Well Drilling Applications 80% of decisions released within 21 calendar days of receiving a complete application to drill a well Applications to alter the condition of a well 80% of decisions released within 21 calendar days of receiving a complete application to alter condition of a well Geological and geophysical applications 80% of decisions released within 30 calendar days of receiving a complete application for geological or geophysical |
Service Standard Target: 80% of decisions released within the service standard of receiving a complete application to drill a well No applications received Service Standard Target: 80% of decisions released within the service standard of receiving a complete application to alter condition of a well Service Standard Results: 100% of decisions released within the service standard
Service Standard Target: 80% of decisions released within 30 calendar days of receiving a complete application for geological or geophysical No applications received |
Onshore Pipeline Regulations and Processing Plant Regulations Audits Draft Audits 80% of draft audit reports will be sent to the audited company within 12 weeks of field work completion Final Audits 80% of final audit reports will be sent to the audited company within 12 weeks of receiving the audited company's comments on the draft report |
Service Standard Target: 80% of draft audit reports will be sent to the audited company within 12 weeks of field work completion Service Standard Result: 50% of the draft audit reports sent to the audited company within the service standard
Service Standard Target: 80% of final audit reports will be sent to the audited company within 12 weeks of receiving the audited company’s comments on the draft report Service Standard Result: 75% of the final audit reports were sent to the audited companies within the service standard
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Financial Audits Draft Audits 80% of draft financial reports will be sent to the audited company within 8 weeks of completing field work Final Audits 80% of final financial audit reports will be sent to company within 3 weeks of receiving the audited company’s comments on the draft financial report |
Service Standard Target: 80% of draft financial reports will be sent to the audited company within 8 weeks of completing field work Service Standard Results: 100% of the draft financial audit reports were sent to the audited company within the service standard
Service Standard Target: 80% of final financial audit reports will be sent to company within 3 weeks of receiving the audited company’s comments on the draft financial report Service Standard Results: 100% of the final financial audit reports were sent to the audited company within the service standard
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Applications and hearings under legislated time limits
Applications under NEB Act, sections 52, 58 or 58.16 100% of recommendations/decisions made within 15 months after the day on which an applicant has, in the Board’s opinion, provided a complete application. |
Service Standard Target: 100% of recommendations/decision issued within the time limit. Service Standard Result: 100% of recommendations/decision issued within the time limit.
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Applications under CER Act, sections 183, 214, 262, or 298 100% of recommendations/decisions made within 450 days after the day on which an applicant has, in the Commission’s opinion, provided a complete application under section 183.
100% of recommendations/decisions made within 130 days for Category A applications, 210 days for Category B applications, and 300 days for Category C applications after the day on which an applicant has, in the Commission’s opinion, provided a complete application under sections 214, 262 or 298. |
Service Standard Target: 100% of recommendations/decision issued within the time limit. No applications received
Service Standard Target: 100% of recommendations/decision issued within the time limit. Service Standard Results: 100% of recommendations/decision issued within the time limit.
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Long-term Export License Applications made under NEB Act, Part VI or CER Act, Part 7 100% of recommendations/decisions made within 6 months after the day on which an applicant has, in the Board’s/Commission’s opinion, provided a complete application. |
Service Standard Target: 100% of recommendations/decision issued within the time limit. Service Standard Results: 50% of recommendations/decision issued within the time limit.
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Participant funding
Indigenous Participant Funding Funding decisions will be provided within 30 days of a complete application or application deadline |
Service Standard Target: 80% of funding decisions are provided within 30 days of a complete application or application deadline Service Standard Composite Results: 100% of funding decisions were provided within the service standard
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Landowner complaint resolution
Initial Course of Action Responses 100% of initial course of action responses will be made within 10 calendar days 80% of Landowner Complaints Resolved or Closed:
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Service Standard Target: 100% of initial course of action responses will be made within the service standard Service Standard Results: 100% of initial course of action responses made within the service standard
Service Standard Target: 80% of landowner complaints resolved or closed within the service standard. Service Standard Results: 85% of landowner complaints resolved or closed within service standard
Note: if the category result is not provided, no complaints were received. |
Canada Energy Regulator library requests
| Reference Requests Publication Requests Circulation (ILL/DD) Requests Copyright Requests 90% of all requests made to the library will be processed within 1 working day |
Service Standard Target: 90% of requests will be responded to within 1 working day Service Standard Composite Results: 89% of requests to the CER library were processed within the service standard
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Access to information requests
Non-Extension Access to Information Requests Extension Access to Information Requests |
Service Standard Target: Percentage of access to information requests responded 30 days after the request is received, unless extensions are required. Target 100% Service Standard Composite Results: 90% of access to information requests responded to within the service standard
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References
- 2019-20 Annual Report of the Commission of the Canada Energy Regulator
- 2019-20 Annual Report of the Canada Energy Regulator
- CER Time Limits and Service Standards
- Departmental Results Reports
Archived Service Standard Results Reports
- Date modified: