Confidential Disclosure (Whistleblower) Process

The CER has long encouraged the reporting of non-compliances associated with its regulated companies, and are committed to providing a safe, easy and anonymous way for the public to report information.

Effective 1 April 2017, we have partnered with ClearView Connects, a confidential reporting service that will accept anonymous disclosures on the CER's behalf. All information reported will now be collected, stored, secured, and managed by them – meaning all confidential disclosures will be isolated from other CER databases. This helps protect the information reported as well as with the identity of who submitted it.

Using this service the public may submit information in the following ways:

  1. Online through the secure website at
  2. Over the phone through the CER’s dedicated toll-free number 1-866-358-1718
  3. By mail through the confidential post office box at: P.O. Box 11017, Toronto, Ontario, M1E 1N0

For more information or clarity regarding submitting a confidential discloser please see our:

Disclosures that are deemed to be emergencies will be re-directed to the CER’s emergency line.

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