| Service Standards |
Service Standard Results 2015–16 |
Hearing Recommendations
- 80% of Reasons for Recommendation/Decision completed within 12 weeks following a public hearing
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Hearing Recommendations
- 5 decisions: 80% completed within 12 weeks following a public hearing
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Export/Import authorizations
- 100% of new short-term oil and/or petroleum export orders processed within two working days
- 100% of new short-term NGL export orders processed within two working days
- 100% of all short-term natural gas import and export orders processed within two working days
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Export/Import authorizations
- New short-term oil and/or petroleum export orders – 19 received: 100% processed within two working days
- New short-term NGL export orders – 14 received: 100% processed within two working days
- Short-term natural gas import and export orders – 197 received: 100% processed within two working days
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Electricity export permits
- Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days following the completion of the Notice of Application/Directions on Procedures period
- Category B (complexity of issues considered moderate): 80% of decision released within 90 calendar days following the completion of the Notice of Application/Directions on Procedures period
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Electricity export permits
- Category A: 10 received: 100% of decisions released within 40 calendar days
- Category B: 0 received
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Landowner Complaints
- Respond with initial course of action: 100% responded to within ten calendar days
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Landowner Complaints
- 13 files: 100% responded to within ten calendar days
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Onshore Pipeline Regulations and Processing Plant Regulations audits
- 80% of draft audit reports sent to the audited company within twelve weeks of field work completion
- 80% of final audit reports sent to the audited company within twelve weeks of receiving the company’s comments on the draft report
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Onshore Pipeline Regulations and Processing Plant Regulations audits
- 5 audits: 0% of draft audit reports released within twelve weeks of field work completion
- 5 final audit reports: 100% of the final audit reports completed within twelve weeks of receiving the company’s comments on the draft report
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Financial audits
- 80% of draft financial reports sent to the audited company within eight weeks of completing field work
- 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report
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Financial audits
- 8 draft financial reports: 100% of draft audit reports released within 8 weeks of completing field work.
- 8 final financial audit reports: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report
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Non-hearing Section 58 applications
- Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
- Category B (complexity of issues considered moderate): 80% of decisions released within 90 calendar days
- Category C (complexity of issues considered major): 80% of decisions released within 120 calendar days
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Non-hearing Section 58 applications
- Category A: 7 received: 86% of decisions released within 40 calendar days
- Category B: 31 received: 97% of decisions released within 90 calendar days
- Category C: 7 received: 100% of decisions released within 120 calendar days
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Canada Oil and Gas Operations Act applications
Well drilling applications
- 100% of decisions rendered within 21 calendar days of receiving a complete application
Applications to alter the condition of a well
- 100% of decisions rendered within 21 calendar days of receiving a complete application
Geological and geophysical applications
- 100% of decisions rendered within 30 calendar days of receiving a complete application
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Canada Oil and Gas Operations Act applications
Well drilling applications
Applications to alter the condition of a well
- 38 received: 100% of decisions rendered within 21 calendar days
Geological and geophysical applications
- 1 received: 100% of decisions rendered within 30 calendar days
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Canada Petroleum Resources Act applications
Significant Discovery Applications on frontier lands
- 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process
Commercial Discovery Applications on frontier lands
- 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process
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Canada Petroleum Resources Act applications
Significant Discovery Applications on frontier lands
Commercial Discovery Applications on frontier lands
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Library Requests
- 90% of requests responded to within one working day
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Library Requests
- 923 requests: 95% of requests responded to within one working day
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