| Service Standards |
Service Standard Results 2011-12 |
Reasons for Decision
- 80% of Reasons for Decision completed within 12 weeks following a public hearing
- 80% of Environmental Assessment Reports completed within 12 weeks following a public hearing
Related NEB Reasons for Decision released within two weeks of receipt of the Government Response or decision from the Minister on the Environmental Assessment |
Reasons for Decision
- 14 decisions: 93% completed within 12 weeks
- 0 decisions
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Export/import authorizations
- 100% of new oil and/or petroleum orders processed within two working days
- 100% of new NGL orders processed within two working days
- 100% of all natural gas import and export orders processed within two working days
Electricity export permits
- Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
- Category B (complexity of issues considered moderate): 80% of decision released within 90 calendar days
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Export/import authorizations
- New oil and/or petroleum orders
14 received: 100% processed within two working days
- New NGL orders
7 received: 100% processed within two working days
- Natural gas import and export orders
181 received: 100% processed within two working days
Electricity export permits
- Category A: 13 received: 100% of decisions released within 40 calendar days
- Category B: 2 received: 0% of decisions released within 90 calendar days
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Landowner Complaints
- Respond with initial course of action: 100% responded to within ten calendar days
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Landowner Complaints
- 4 files: 100% responded to within ten calendar days
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Onshore Pipeline Regulations, 1999 audits
- 80% of draft audit reports sent to the audited company within eight weeks of completing field work
- 80% of final audit reports sent to the audited company within eight weeks of receiving the company’s comments on the draft report
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Onshore Pipeline Regulations, 1999 audits
- 2 audits: 0% of draft audit reports released within eight weeks of field work completion
- 1 final audit report: 100% of the final audit reports completed within eight weeks of receiving the company’s comments on the draft report
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Financial audits
- 80% of draft financial reports sent to the audited company within eight weeks of completing field work
- 80% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report
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Financial audits
- 1 draft financial report: 100% of draft financial reports sent within eight weeks of completing field work
- 3 final financial audit reports: 100% of final financial audit reports sent to company within three weeks of receiving the audited company’s comments on the draft financial report
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Non-hearing Section 58 applications
- Category A (complexity of issues considered minor): 80% of decisions released within 40 calendar days
- Category B (complexity of issues considered moderate): 80% of decisions released within 90 calendar days
- Category C (complexity of issues considered major): 80% of decisions released within 120 calendar days
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Non-hearing Section 58 applications
- Category A: 2 received: 100% of decisions released within 40 calendar days
- Category B: 14 received: 79% of decisions released within 90 calendar days
- Category C: 10 received: 60% of decisions released within 120 calendar days
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Canada Oil and Gas Operations Act applications
Well drilling applications
- 100% of decisions rendered within 21 calendar days of receiving a complete application
Geological and geophysical applications
- 100% of decisions rendered within 30 calendar days of receiving a complete application
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Canada Oil and Gas Operations Act applications
Well drilling applications
- 2 received: 100% of decisions rendered within 21 calendar days
Geological and geophysical applications
- 2 received: 100% of decisions rendered within 30 calendar days
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Canada Petroleum Resources Act applications
Significant Discovery Applications on frontier lands
- 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process
Commercial Discovery Applications on frontier lands
- 80% of decisions rendered within 90 calendar days from the day all information is available to begin the evaluation process
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Canada Petroleum Resources Act applications
Significant Discovery Applications on frontier lands
Commercial Discovery Applications on frontier lands
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Library Requests
- 90% of requests responded to within one working day
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Library Requests
- 1,560 requests: 95% of requests responded to within one working day
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