Canada Energy Regulator – 2023–24 Departmental Plan – Internal services: planned results

Description

Internal services are the services that are provided within a department so that it can meet its corporate obligations and deliver its programs. There are 10 categories of internal services:

• Management and Oversight Services
• Communications Services
• Legal Services
• Human Resources Management Services
• Financial Management Services
• Information Management Services
• Information Technology Services
• Real Property Management Services
• Materiel Management Services
• Acquisition Management Services

Planning highlights

The CER’s internal services play an integral role in supporting the delivery of every aspect of our mandate, ensuring employees have the tools they need to deliver high-quality work in the Canadian public interest. Internal Services will continue to support the implementation of actions within our core responsibilities and Strategic Priorities: Trust and Confidence; Reconciliation; Competitiveness; and Data and Digital Innovation.

In 2023–24, internal services will:

• adapt our Hybrid Workplace Approach and advance work on the culture assessment;
• continue to implement the Diversity and Belonging Roadmap;
• implement the Indigenous Recruitment and Retention Strategy;
• through our financial management and acquisition programs, support the CER in meeting the Government of Canada’s commitment to ensure a minimum of five percent of the total value of contracts are held by Indigenous businesses;
• continue offering internal data and digital training opportunities to drive organizational culture change;
• conduct data structuring, interaction, and analytics projects to continue increasing the accessibility of data and information through open data sets and user-friendly interfaces;
• adopt GCDocs, enabling consistent information management processes and solutions through technology and governance;
• digitize historical records of business value to enhance access to baseline socio-economic and environmental data;
• continue providing staff with digital solutions that reduce manual interventions for routine, low-risk administrative applications;
• improve the CER’s potential for process automation and data analytics by continuing to streamline regulatory filing systems;
• provide support for and advance the use of IT cloud services within the CER to improve enterprise mobility and support the CER’s digital transformation initiatives;
• translate the CER’s internal intranet and associated systems to expand our reach to diverse internal audiences, while also meeting the spirit of the Official Languages Act^Footnote 42;
• continue to uphold our commitment to translate and make available externally facing information and documents in applicable Indigenous languages;
• continue to increase two-way engagement on social media platforms leveraging the CER social media strategy;
• increase staff capacity and results in the application of GBA Plus commitments internally and externally; and
• publish a progress report against the CER’s inaugural Accessibility Plan^Footnote 43, as required under the Accessible Canada Act^Footnote 44.

Planning for Contracts Awarded to Indigenous Businesses

The CER is included in the Government of Canada’s Phase 3 implementation of departments required to report on awarding contracts to Indigenous businesses. Measures taken in the organization to facilitate the achievement of the mandatory minimum target of five percent of the total value of contracts awarded to Indigenous businesses are described below.

• The CER will strive to annually award at least five percent of the total value of CER contracts to Indigenous vendors by building relationships and gradually adjusting processes and expectations that support increased purchases of goods and services from Indigenous vendors.
• The CER is executing an Indigenous Procurement Strategy and Action Plan (IPS), an organization-wide, commonly understood, barrier-free approach to support Indigenous vendors. The IPS will provide the CER with a starting point to help meet our commitment and comply with the Government of Canada’s mandatory requirement to award at least five percent of the total value of contracts to Indigenous businesses by 2024–25. Our efforts in this regard support our Reconciliation Strategic Priority and aligns with the CER’s Statement on Reconciliation: The Path to Advancing Reconciliation at the CER^Footnote 45.
• The CER will:
  • begin to establish an organization-wide approach that is commonly understood, less complex, and barrier-free that utilizes the Procurement Strategy for Indigenous business, meets CER business needs and maximizes the number of Indigenous vendors benefitting from the purchase of goods and services;
  • over the longer term, explore ways to strengthen management system components that focus on the IPS, such as data, evidenced-based goals, processes, accountabilities, guidelines, and training; and
  • conduct internal and, in the future, external communication about the IPS.

The following table shows in % the actual, forecasted and planned value for the target.

Planned budgetary spending for internal services

The following table shows, for internal services, budgetary spending for 2023–24, as well as planned spending for that year and for each of the next two fiscal years.

Planned human resources for internal services

The following table shows, in full time equivalents, the human resources the department will need to carry out its internal services for 2023–24 and for each of the next two fiscal years.

Date modified:

2023-12-08