Transition Binder for Chief Executive Officer

Departmental Results Framework and Internal Services Framework

Table of Contents

Departmental Results Framework

Canada Energy Regulator’s Departmental Results Framework

25 May 2020 – This version has been updated to reflect approved indicators for 2020-21.

Core Responsibility

Energy Adjudication

Safety and Environment Oversight*

Energy Information*

Engagement

Internal Services

Core Responsibility Description

Making decisions or recommendations to the Governor in Council on applications, which include impact assessments, using processes that are fair, transparent, timely and accessible. These applications pertain to pipelines and related facilities, international power lines, offshore renewable energy, tolls and tariffs, compensation disputes resolution, energy exports and imports, and oil and gas exploration and drilling in certain northern and offshore areas of Canada.

Setting and enforcing regulatory expectations for regulated companies over the full lifecycle– construction, operation and abandonment– of energy-related activities. These activities pertain to pipelines and related facilities, international power lines, offshore renewable energy, tolls and tariffs, energy exports and imports, and oil and gas exploration and drilling in certain northern and offshore areas of Canada.

* Please note: this program has submitted DRF changes in the 2021-22 DRF Amendment Cycle. Refer to RDIMS 1236000 for details

Collecting, monitoring, analyzing and publishing information on energy markets and supply, sources of energy, and the safety and security of pipelines and international power lines.

* Please note: this program has submitted DRF changes in the 2021-22 DRF Amendment Cycle. Refer to RDIMS 1236000 for details

Engaging nationally and regionally with Indigenous Peoples and stakeholders through open dialogue, asking questions, sharing perspectives, and collaboration. These activities pertain to all decisions and actions related to our legislated mandate.

Internal Services refer to the activities and resources of the distinct services that support program delivery in the organization:

  1. Management and Oversight
  2. People and Workforce
  3. Finance and Acquisition Management
  4. Information Management
  5. Information Technology
  6. Communications
  7. Real Property and Material Services
  8. Legal Services

Internal Services are those groups of related activities and resources that the Federal Government considers to be services in support of programs and/or required to meet corporate obligations of an organization as per Section 6.2 of the Guide on Recording and Reporting of Internal Services Expenditures.

Internal services programs outcomes and results on page 7.

Departmental Result

R1. Energy adjudication processes are fair.

R2. Energy adjudication processes are timely.

R3. Energy adjudication processes are transparent.

R4. Energy adjudication processes are accessible.

R5. Harm to people or the environment, throughout the lifecycle of energy-related activities, is prevented.

R6. Canadians access and use energy information for knowledge, research or decision-making.

R7. Canadians have access to community-specific regulated infrastructure information.

R8. Canadians have opportunities to collaborate and provide feedback on Canada Energy Regulator information products.

R11. Input provided by Indigenous Peoples and stakeholders influences our decisions and our work.

R12. Indigenous Peoples and stakeholders provide feedback that engagement with the Canada Energy Regulator is meaningful.

Result Indicators

I1. Percentage of adjudication decisions overturned on judicial appeal related to procedural fairness.

I2. Percentage of adjudication decisions and recommendations that are made within legislated time limits and service standards.

I3. Percentage of surveyed participants who indicate that adjudication processes are transparent.

I4. Percentage of surveyed participant funding recipients who agree that participant funding enabled their participation in an adjudication process.

I5. Number of serious injuries and fatalities related to regulated infrastructure.

I6. Number of incidents related to regulated infrastructure that harm the environment.

I7. Percentage of unauthorized activities on regulated infrastructure that involve repeat violators.

I8. Number of times the energy information is accessed.

I9. Percentage of surveyed web users who agree that energy information is useful for knowledge, research or decision-making.

I10. Increased information specific regulated infrastructure in communities.

I11. Number of opportunities that Canadians have to collaborate and provide feedback on energy information products.

I15. Evidence that input provided by Indigenous Peoples and stakeholders influences our decisions and our work.

I16. Percentage of participants in engagement activities who indicate that the engagement was meaningful.

Program Inventory

1. Infrastructure, Tolls and Export Applications
2. Participant Funding

1. Company Performance
2. Management System and Industry Performance
3. Emergency Management
4. Regulatory Framework

1. Energy System Information
2. Pipeline Information

1. Stakeholder Engagement
2. Indigenous Engagement

 
Programs and Program Performance Indicators

Programs and Program Performance Indicators

Infrastructure, Tolls and Export Applications

The Canada Energy Regulator (CER) makes decisions and recommendations, which include impact assessments, on applications to construct, operate, decommission, and abandon pipelines, offshore renewable energy, and international and designated interprovincial power lines. The CER also makes decisions on applications for pipeline tolls and tariffs so that they are just and reasonable, applications for compensation disputes resolution, applications related to oil and gas exploration and drilling activities and infrastructure in certain northern and offshore areas of Canada, and applications for the export of oil, natural gas liquids, electricity and the export and import of natural gas. Participants in program processes include the applicant, interveners and commenters, or in the case of formal complaints received by the CER, all parties to the complaint.

Outcomes :

  • 1. (O1) Adjudication processes are supported by outreach activities.

Measured by: (N1) Percentage of facility hearings where outreach activities meet commitments.

  • 2. (O2) Land matter complaints are resolved in a timely manner.

Measured by: (N2) Percentage of land matter complaints resolved within established service standards.

  • 3. (O3) Shippers receive pipeline services that meet their needs.

Measured by: (N3) Percentage of shippers that rate the overall quality of pipeline’s services offering and delivery at three or higher on a five-point scale.

____________________

Participant Funding

The Canada Energy Regulator (CER) Participant Funding Program provides funding to facilitate the participation of interveners – and, in particular, the Indigenous Peoples of Canada and Indigenous organizations – in eligible public hearings and any steps leading to those hearings.

O4/N4 – removed

Outcome:

  • (O5) Program delivery is timely and efficiently managed.

Measured by: (N5) Percentage of Participant Funding Program service standards met.

Measured by: (N6) Percentage of applicants who are satisfied with the service provided by the CER in its administration of the Participant Funding Program.

Company Performance

The Canada Energy Regulator (CER) holds its regulated companies accountable for meeting regulatory requirements and project-specific conditions to prevent incidents and provide for the safety of Canadians and the protection of the environment during the construction, operation and abandonment phases of a project lifecycle. This includes requirements for companies to have adequate funds for abandonment. The CER undertakes risk-based Compliance Verification Activities to determine company compliance with regulatory requirements in the technical areas of security, environmental protection, pipeline integrity, safety management, damage prevention, rights and interests, and financial regulation.

Outcomes:

  • 1. (O6) Regulated companies operate facilities in compliance with regulatory requirements and project specific conditions throughout the full lifecycle.

Measured by: (N7) Percentage compliance with conditions attached to facility authorizations.

Measured by: (N8) Percentage of non-compliances and corrective actions implemented within timelines.

Measured by: (N9) Percentage of financial compliance audit findings addressed within timelines.

  • 2. (O7) The CER learns from non-compliances and all incidents and uses this information to drive company performance through risk-informed compliance verification activities (based on incident root cause analysis, company performance and consequence modelling).

Measured by: (N10) Percentage of incident reviews closed within timelines.

Measured by: (N11) Percentage of non-compliances that are determined to be repeat.

Measured by: (N12) Percentage of risk-informed compliance verification activities targeted towards key incident trends.

  • 3. (O8) Regulated companies have adequate funds to pay for pipeline abandonment.

Measured by: (N13) For companies using trusts, the percentage of trusts where the amount set aside is at least 90% of the targeted balance.

Measured by: (N14) For companies using a letter of credit or surety bond, percentage of companies maintaining a letter of credit or surety bond that covers Abandonment Cost Estimate.

____________________

Management System and Industry Performance

The performance of the regulated industry results in energy infrastructure that is systematically reliable and safe for people, the environment, and property. The Canada Energy Regulator (CER) requires companies to continually evaluate and improve the effectiveness of their management system and to implement corrective actions to prevent incidents. Where required, the CER investigates and enforces regulatory requirements to prevent harm and acts to compel learnings for further system improvements. The CER requires companies to promote a positive safety culture to effectively manage threats to worker health and safety, and process safety. Information acquired from this work is used by the CER to continually improve its regulations and practices.

Outcomes:

  • 1. (O9) Regulated companies comply with regulatory requirements to have a management system that identifies and controls hazards and risks.

Measured by: (N15) Percentage of audit findings where the company implemented corrective actions within timelines.

Measured by: (N17) Percentage of incidents where the company reported implementing management system preventative actions.

  • 2. (O10) CER regulatory actions are management system focused and are informed by results of incident root cause, trending and analysis of pipeline performance information, and leading indicators, research, technology and industry best practices.

Measured by: (N18) Trend of incident or incident type linked to CER regulatory actions.

  • 3. (O11) Regulated companies demonstrate an improved commitment to mitigating human and organizational threats, including those related to safety culture.

Measured by: (N21) Percentage of regulated companies that have allocated resources to promote safety culture advancement.

____________________

Emergency Management

Through its Emergency Management program, the Canada Energy Regulator (CER) holds its regulated companies responsible for anticipating, preventing, managing and mitigating conditions during an emergency and for cleaning up and remediating contamination to CER requirements and expectations. This also includes requirements for companies to have financial resources to pay for spill costs and damages.  The CER promotes the effectiveness of the broader response through mutual agreements and information sharing with all levels of government, including municipalities and First Responders.

Outcomes:

  • 1. (O12) Regulated companies are prepared for emergencies.

Measured by: (N23) Percentage of companies’ emergency procedures manuals in compliance with CER regulatory requirements on emergency management.

Measured by: (N24) Number of incidents where the CER takes over the company emergency response.

Measured by: (N25) Percentage of regulated companies that are in compliance with the form and amount of financial responsibility set out in the Canadian Energy Regulator Act and regulations, or orders of the Commission or a designated officer as required by the polluter pays principle.

Measured by: (N26) Percentage of companies that have emergency procedures manuals publicly available.

Measured by: (N27) Percentage of companies that have Emergency Management Program information publicly available.

  • 2. (O13) Spills are cleaned up and contamination remediation is conducted in an efficient and effective manner.

Measured by: (N28) Percentage of spills where remediation is proceeding in accordance with the Remediation Process Guide.

Measured by: (N29) Percentage of spills where monetary impacts are tracked and reported by the CER.

  • 3. (O14) First Responders and municipalities have the information they need to respond to emergencies.

Measured by: (N30) Percentage of companies with effective liaison activities and continuing education programs (s.34 and 35 Onshore Pipeline Regulations).

____________________

Regulatory Framework

The Canada Energy Regulator’s (CER) regulatory framework applies to all core responsibilities and is comprised of applicable Acts, regulations, guidance materials, documents, as well as certificates, orders and other regulatory instruments used to regulate the industry. The CER develops and communicates regulations, guidance materials, and related processes to regulated companies and the public. The CER adopts a continual improvement approach and updates elements of its framework based on policy shifts, best practices, and input from stakeholders.

Outcome:

  • (O15) CER’s regulatory framework is robust, current and regulatory requirements and expectations are clear and publicly available.

N31 and N32 suspended pending the conclusion of program evaluation in 2019-20

Measured by: (N31) Percentage of recommendations following the program effectiveness review implemented within timelines.

Measured by: (N32) Percentage of surveyed stakeholders that agree that regulatory requirements and expectations are clear.

Energy System Information

The Canada Energy Regulator (CER) studies energy systems to inform its regulatory decisions and share energy market information with the public. The scope of CER energy market reporting is diverse and includes traditional oil, gas and electricity information, as well as renewable energy, the role of emerging technologies, and the links between energy, economic, social, and environmental issues.

Outcomes:

  • 1. (O16) Energy system information is useful, accurate, neutral, and reflects the diversity of relevant energy issues in Canada.

Measured by: (N33) Percentage of stakeholders and website users surveyed who agree that CER energy system information is useful, accurate, neutral, and reflects the diversity of relevant energy issues in Canada.

Measured by: (N34) Number of errors in published CER energy information identified through external queries.

Measured by: (N35) Number of external queries related to CER energy information.

  • 2. (O17) Energy data visualizations, social media, and other tools are used to make energy system information accessible and interactive.

Measured by: (N36) Percentage change over previous years of energy information website indicators.

Measured by: (N37) Percentage change in social media interactions related to CER energy system information.

Measured by: (N38) Increased amount of CER energy system data and information published each fiscal year conveyed through interactive visualizations.

____________________

Pipeline Information

The Canada Energy Regulator (CER) provides Canadians with information on pipelines including safety and environment issues in which the public is interested.

Outcomes:

  • 1. (O18) Pipeline information is useful and up to date.

Measured by: (N39) Increased amount of pipeline information posted on the CER website.

Measured by: (N40) Percentage of pipeline information users surveyed who agreed that the information is useful and up to date.

  • 2. (O19) Pipeline maps, visualizations, social media, and other tools are used to make pipeline information accessible and interactive.

Measured by: (N41) Percentage change over previous years of pipeline information website indicators.

Measured by: (N42) Percentage change in interactions on social media related to CER pipeline information.

Measured by: (N43) Increased amount of CER energy pipeline data and information published each fiscal year conveyed through interactive tools.

Stakeholder Engagement

Canada Energy Regulator (CER) engages with landowners, municipalities and other orders of government, industry, non-governmental organizations, and others to inform our decisions and improve our work.

Outcome:

  • 1. (O22) Engagement reflects the diversity of views of stakeholders across the country

Measured by: (N49) Number of engagement events.

Measured by: (N50): Percentage of targeted stakeholders engaged as part of annual plans.

  • 2. (O23) The issues of stakeholders are identified and addressed.

Measured by: (N51): Percentage of issues identified by stakeholders that are addressed.

____________________

Indigenous Engagement

The Canada Energy Regulator (CER) uses a cooperative and respectful approach, based on the recognition of the right to self-determination to engage with Indigenous Peoples in all aspects of its regulatory oversight.

Outcome:

  • (O24) The unique rights and interests of Indigenous Peoples are acknowledged and reflected in the CER’s processes and programs.

Measured by: (N52): In accordance with Truth and Reconciliation Commission’s Report – Call to Action 57 – percentage of staff who have received skills based training in intercultural competency.

Measured by: (N53): Percentage of targeted Indigenous groups engaged as part of annual plans.

Measured by: (N54): Percentage of issues identified by Indigenous Peoples that are addressed.

Programs objectives and performance will be detailed under the Internal Services  Framework, based on Treasury Board guidance and adapted for the CER needs.

Internal Services Programs

Internal Services Programs
Management and Oversight Program Official: CEO;
VP P&R: Delegate

People and Workforce

Finance and Acquisition Management

Data and Information Management

Information Technology

Real Property and Material Management

Communications

Legal Services

CER demonstrates the Public Sector Values and Ethics, regulatory excellence, exemplary leadership, and continuous improvement in achievement of its Mission/ Mandate.

Measured by:

  • MO1: % of DRF and ISF targets met

Measured by:

MO2: Aggregate results from Public Opinion Research Questions:

  1. To what extent do you have confidence in the Canada Energy Regulator to make decisions on energy development that are in the public interest?
  2. To what extent do you have confidence in the Canada Energy Regulator to effectively regulate energy infrastructure like pipelines in a way that protects Canadians and the environment?

CER has an agile, inclusive and equipped workforce (Agile in delivering results; Inclusive in developing ideas and making decisions; Equipped for excellence.)

Measured by:

Agile in delivering results:

PW1: Aggregate results from PSES

  • I feel the quality of my work suffers because of too many approval stages
  • I am encouraged to be innovative or take initiative in my work

Inclusive in developing ideas and decision making:

PW2: Aggregate results from PSES

  • I think that my department respects individual differences (e.g. culture, work styles, ideas).
  • My department implements activities or practices that support a diverse workplace.
  • Employees who experience harassment from authority figures by being ignored.
  • I feel I would be supported by my department if I proposed a new idea.
  • I have opportunities to provide input into decisions that affect my work.

Equipped for excellence:

PW3: Aggregate results from PSES

  • My department does a good job of raising awareness of mental health in the workplace.
  • I know how my work contributes to the achievement of my department’s goals
  • I get the training I need to do my job.

CER resource management maximizes the delivery of its mandate and is compliant with the Financial Administration Act.

Measured by:

  • FM1: Significant findings in financial audits.
  • FM2: % of budget lapsed at year-end.

CER data and information is trusted and used to guide problem-solving and decision-making.

Measured by:

  • DM1: X% of Executive decisions (based on briefing notes) informed by data analysis using established datasets.

CER data is used to improve regulatory efficiency and effectiveness.

Measured by:

  • DM2: # of CER processes that are automated.
  • DM3: # of data-driven projects that target improvements to core responsibilities and management processes.

CER integrated IT infrastructure provides and enables an agile digital business environment.
(Agile defined as relevant, responsive and innovative.)

Measured by:

The adoption of Cloud Service:

  • IT1: Expenditures in Cloud Services as a percentage of overall IT expenditures
  • IT2: X% of CER’s production business applications supported by cloud services
  • IT3: The average score from post-project satisfaction surveys completed by business clients.

CER work space and materiel assets are maintained and managed for optimal use.

Measured by:

  • RM1: % of material assets declared surplus
  • RM2: Utilization of general purpose office space as measured by average rentable square meters per FTE.
  • RM3: % of issues pertaining to work space resolved per year.

CER operates transparently and shares information to create awareness and understanding of the work we do and the regulatory process.

Measured by:

  • CS1: Aggregate of polling questions that measure awareness of the CER as an organization as well as adjudication, SEO, EI and Engagement work by region across the country on an annual basis.

CER decision-making is legally sound and is upheld by the courts.

Measured by:

  • LS1: % of litigation in which the CER is successful in the final result

CER’s management system delivers timely and effective corporate direction and drives achievement of core results and outcomes.

Measured by:

  • MO3: % of identified corporate risks mitigated
  • MO4: Three year integrated (resources, financial, regulatory) business plan developed, launched and fully executed
  • MO5: Management System maturity of 4/5 or higher (composite measure)

Confidence in senior leadership:

MO6: Aggregate results from PSES

  • Senior managers in my department lead by example in ethical behaviour.
  • I have confidence in the senior management of my department
  • Senior management in my department makes effective and timely decisions

The CER is appropriately staffed with skilled and engaged people to support programs.

  • PW4: # of leadership training sessions completed
  • PW5: # of employees that participated in language training
  • PW6: # staff who are Bilingual “CBC”
  • PW9: % of staff recognized through formal recognition programs (kudos, instant awards, annual awards ceremony)
  • PW10: % of leave compared to Government of Canada statistics (sick, cert sick, other paid leave, LWOP)
  • PW11: Average length of time to complete staffing actions (successful/ unsuccessful)
  • PW12: % of clients indicating satisfaction with BU team service

Financial information and support is accessible, accurate, and relevant for program management.

  • FM3: # of exceptions reported quarterly to CFO (s. 32, 34, and contracts)
  • FM4: # of significant findings in Core Control Audits

Budgets are effectively planned and allocated.

  • (FM-O2): Number of days elapsed before the department or agency managers at the lowest level got access to their approved budget relative to the start of the fiscal year.(mandatory)
  • FM5: % of Cost Centre Managers that update forecasts prior to RMC discussions.
  • FM6: % of clients indicating satisfaction with service (measure to be developed)

Public and staff are able to use and interact with the CER data and information they need.

Measured by:

DM4: % of data products that are user tested prior to launch.

Data and information is managed as valuable assets through streamlined tools and processes.

Measured by:

DM5. % of data entered once and automatically integrated into broader CER system.

Staff is more competent with CER data and digital systems.

Measured by:

DM6: % completion of data literacy and software trainings (basic and advanced streams).

CER IT network, systems and equipment are stable, secure and functional.

Measured by:

Resiliency and vulnerability testing:

  • IT5: Results from quarterly disaster recovery testing
  • IM6: Results from quarterly vulnerability testing
  • IT7: % incidents reported to the Service Desk that are resolved during first point of contact.
  • IT8: Solved serious security incidents affecting IT infrastructure.
  • IT9: Adoption of Globally Accepted Information Technology Infrastructure Library Framework
  • IT10: % of clients indicating satisfaction with service

Cost-effective management of work space.

Measured by:

  • RM4: % of facilities projects completed within +/- 10% of budgeted cost.
  • RM5: % of clients indicating satisfaction with service.

The public can quickly and easily find the information they want and need about the CER.

Measured by:

  • CS2: Total number of Unique Page views on CER website.
  • CS3: Total number of Unique Page views on CER website.
  • CS4: Penetration of CER messages in media content (as per Meltwater statistical analysis)
  • CS5: Percentage of major incidents communicated publicly within three hours of incident or EOC being stood up.

Efforts undertaken by the organization and its leadership to communicate with staff increase awareness, foster connection, encourage collaboration and build community within the workplace.

  • CS6: % of clients indicating satisfaction with service (as per common measure to be developed)
  • CS7: Composite measure from selected PSES questions.
  • I know how my work contributes to the achievement of my department or agency’s goals.
  • My department of agency does a good job for communicating its visions, mission and goals.

Staff have information they need to do their jobs and make decisions.

CS8: Composite measure from selected PSES questions (Target: Upper quartile national PSES results*).

  • Essential information flows effectively from senior management to staff.
  • My supervisor keeps me informed about the issues affecting my work.

CER decision-making is informed by risk-based legal advice.

  • LS2: % of surveyed CER leaders who indicate that their decision-making is appropriately informed by risk-based legal advice

Revision log

CEO approved changes

16 Nov 2016

Original as per TBS approval

 

12 Sep 2017

Changes recommended at PMEC on 23 August 2017

Reference: RDIMS 1040151

22 Mar 2018

Changes recommended at PMEC 9 March 2018

Reference: RDIMS 1073659

19 Nov 2018

Changes recommended at PMEC 13 Nov 2018

Reference: RDIMS 1114469

5 June 2019

Changes recommended at PMEC 21 May 2019

Reference RDIMS 1158780; 1168973

17 June 2019

Added Internal Services Framework based on SMC decision on 10 June 2019

Reference: RDIMS 1124981

19 Dec 2019

Updated with CER changes to core responsibilities and programs description and with indicator changes pending approval

 

29 May 2020

Updated with all approved outcome and measure changes for 2020-21 fiscal year. Does not yet include proposed changes for 2021-22 fiscal year.

 
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