ARCHIVED – National Energy Board – 2018–19 Departmental Plan

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Supplementary information

Corporate information

Organizational profile

Appropriate minister: The Honourable Jim Carr, P.C., M.P.

Institutional head: C. Peter Watson, P.Eng., FCAE

Ministerial portfolio: Natural Resources

Enabling instrument: National Energy Board Act

Year of incorporation / commencement: 1959

Headquarters:
Calgary, Alberta

Regional Offices:
Montréal, Québec
Vancouver, British Columbia
Yellowknife, Northwest Territories

Raison d’être, mandate and role

Raison d’être

The National Energy Board is an independent federal regulator of several parts of Canada’s energy industry. It regulates pipelines, energy development and trade in the public interest with safety as its primary concern.

The Minister of Natural Resources is responsible for this organization. Additional information can be found in the National Energy Board Departmental Plan.

NEB Mandate and Role

The NEB regulates under the National Energy Board Act (NEB Act), among other things, the construction, operation and abandonment of pipelines that cross provincial or international borders, international power lines and designated interprovincial power lines, imports of natural gas and exports of crude oil, natural gas liquids, natural gas, refined petroleum products, and electricity. The NEB is also charged with providing timely, accurate and objective information and advice on energy matters.

Additionally, in specified areasFootnote 1 the Board has regulatory responsibilities for oil and gas exploration and production activities under the NEB Act, Canada Oil and Gas Operations Act (COGOA), the Canada Petroleum Resources Act (CPRA), and the Northwest Territories’ Oil and Gas Operations Act (OGOA) and Petroleum Resources Act (PRA).

The NEB conducts thorough, science-based environmental assessments during its review of all applications for projects under its jurisdiction. For certain projects, the Board also conducts environmental assessments as required by federal legislation, such as the Canadian Environmental Assessment Act, 2012 (CEAA 2012), the Mackenzie Valley Resource Management Act, and the Inuvialuit Final Agreement or the Nunavut Land Claims Agreement. Certain Board inspectors are appointed Health and Safety Officers by the Minister of Labour to administer Part II of the Canada Labour Code as it applies to NEB-regulated facilities and activities.

The NEB also monitors aspects of energy supply, demand, production, development and trade. The NEB reports to Parliament through the Minister of Natural Resources.

NEB Modernization

The Minister of Natural Resources has been mandated by the Prime Minister to modernize the NEB and to ensure its composition reflects regional views and has sufficient expertise in such fields as environmental science, community development, and Indigenous traditional knowledge. For more information on Natural Resources Canada’s organizational mandate letter commitments, see the Minister’s mandate letter.

Natural Resources Canada conducted a review of the NEB’s structure, role, and mandate in order to strengthen the regulatory process and ensure that Canada continues to have a modern, efficient and effective regulator. To accomplish this review, the Government established an Expert Panel to engage Indigenous Peoples, interested stakeholders, provinces and territories, as well as the public. As part of the comprehensive review of environmental and regulatory processes, federal environmental assessment processes were also examined. NEB staff and management worked closely with other departments to support this review and the renewal of environmental assessment processes.

On 8 February 2018, the Government introduced Bill C-69: An Act to enact the Impact Assessment Act and the Canadian Energy Regulator Act, to amend the Navigation Protection Act and to make consequential amendments to other Acts.  Among other measures, this proposed legislation introduces a new impact assessment system and a new Canadian Energy Regulator.  For more information on Bill C-69, see the Government’s website for the environmental and regulatory reviews.

The NEB welcomes measures that strengthen our regulatory framework.  A robust and modern regulatory regime is important to keeping Canadians safe and protecting our environment.

Operating context and key risks

Operating context

Regulating energy infrastructure in the 21st century is increasingly challenging. Often, the energy regulatory process is called upon to adjudicate difficult societal, technical and policy issues.

The National Energy Board will continue to strive towards excellence in everything it does. This includes the significant strides it has made to transition to a regulator that will quickly adapt to the legislative changes that modernization will bring to the Canadian energy landscape. The 2018–19 Departmental Plan marks the completion of one full cycle of the NEB’s Departmental Results Framework and it signals a reinforced focus on continuous organizational improvement. The Framework is the blueprint for the organization’s way forward and it is supported by a strong management system.

In 2018–19, the NEB will focus on delivering the outcomes described in the Departmental Results Framework, and adjust its course as needed. The work of the NEB will be data driven through performance measurement, evidence and feedback from Canadians. Achieving excellence in data and information management will require an integrated approach, working from an enterprise-wide perspective.

While the NEB expects to receive about the same number of applications requiring hearings in 2018–19 that it has seen in recent years for tolling, exports and pipeline infrastructure, it is also facing a surge in construction activity for approved pipelines. Commensurate with a surge in construction activity is increased compliance oversight activities, to ensure the safety of Canadians and the environment.

To further enhance our safety and environment programs we are also forging a new way of working with Indigenous communities through the Indigenous Advisory and Monitoring Committees established for the Line 3 and Trans Mountain pipelines. These committees provide a means for ongoing identification and resolution of issues of importance to Indigenous groups, and contribute to the effectiveness of the NEB’s regulatory oversight work with the benefit of Indigenous knowledge.

Regulatory Excellence is a perpetual pursuit, and the NEB will continue to set higher performance targets for itself as it strives to regulate pipelines, energy development and trade on behalf of Canadians in a way that protects the public and the environment while supporting efficient markets.

Key Risks
Key risks
Risk Risk Tolerance High Level-Risk Response Strategy Link to the department’s Core Responsibilities Link to mandate letter commitments or to government-wide and departmental priorities

Incident involving NEB-regulated infrastructure

Incident involving NEB-regulated infrastructure resulting in a serious injury, fatality or significant environmental damage.

Mitigate Lifecycle Oversight:
  • Application Assessment activities identify risks and required mitigation measures;
  • Compliance Verification Activities, including inspections and audits, are conducted according to risk-informed Compliance Verification Plan and incident trend information;
  • NEB audits verify that audited companies have effective management systems and comply with regulatory requirements;
  • Staff trained and ready to respond to emergency incidents; company Emergency Management Manuals accessible;
  • Damage Prevention outreach programs reduce third party damage to buried infrastructure;
  • Engagement with stakeholders and Indigenous groups inform and improve regulatory oversight activities to improve incident reduction activities.

Measurement: Assigned risk ownership and quarterly risk monitoring and reporting to gauge the effectiveness of risk responses

  • Safety and Environment Oversight

Harm to a member of the public, NEB staff or a Board Member

An action, conduct, threat or gesture that could cause harm to a member of the public, NEB staff, or a Board Member (for instance, in conducting lifecycle activities, during a hearing, or other engagement activity

Mitigate
  • Hearing security policy and procedures in place;
  • Consult with national, regional and local lead security agencies to assist in security risks assessment and applying security safeguards.

Measurement: Assigned risk ownership and quarterly risk monitoring and reporting to gauge the effectiveness of risk responses

  • Energy Adjudication
  • Safety and Environment Oversight
  • Engagement

Inadequate financial or human resources

Risk of inadequate financial or human resources due to high levels of temporary funding and variability in the regulated industry which make it challenging to plan for, recruit and retain resources in a period of significant change.

Mitigate
  • Resource spending reviewed regularly by senior management;
  • Appropriate multi-year resource management and workforce plans developed and implemented.

Measurement: Assigned risk ownership and quarterly risk monitoring and reporting to gauge the effectiveness of risk responses

  • Energy Adjudication
  • Safety and Environment Oversight
  • Energy Information
  • Engagement
  • Internal Services

Disclosure of NEB or industry information

Accidental or inappropriate disclosure of NEB or industry information that could impact financial markets, pose a breach of the Government of Canada Policy on Government Security, or lead to a loss of public trust.

Mitigate
  • Physical security controls (e.g., access controls, locks, barriers, safes);
  • Increase capacity of specialized IT resources,
  • Continued implementation of IT security controls (e.g., firewalls, passwords) and adherence to Shared Services Canada guidelines;
  • Training on aspects of information security provided to staff; ongoing training, guidelines, manuals and testing of staff;
  • IT security improvements based on audit of IT security.

 

Measurement: Assigned risk ownership and quarterly risk monitoring and reporting to gauge the effectiveness of risk responses

  • Internal Services

Incomplete data and information

Incomplete data and information that could result in a compromised ability to conduct analysis, deliver on regulatory initiatives, or provide accurate information to the public.

Mitigate
  • Create a new business unit that integrates, coordinates and enhances current activities and management practices with respect to data and information management across the NEB;
  • Hire a new Vice-President for this area focused on leading this transformation;
  • Hire additional staff to help resource this incremental activity.

Measurement: Assigned risk ownership and quarterly risk monitoring and reporting to gauge the effectiveness of risk responses

  • Internal Services

Strengthening and maintaining stakeholder relationships

Insufficiently-adaptive engagement culture and/or management response systems amidst a changing external environment (including stakeholder and Indigenous Peoples expectations and relationships), thus leading to a potential loss of credibility or recognition.

Mitigate
  • Provide further resources for the NEB’s work with the Indigenous Advisory Monitoring Committees;
  • Leverage regional offices through the use of integrated engagement planning across the NEB;
  • Continue to expand the use of the Client Relationship Management System to capture and analyze data to inform and improve organizational engagement planning and reporting capabilities;
  • Continue to formalize ways for Indigenous Peoples and stakeholders to provide input/feedback into the development process of the NEB’s regulatory framework.

Measurement: Assigned risk ownership and quarterly risk monitoring and reporting to gauge the effectiveness of risk responses

  • Energy Adjudication
  • Safety and Environment Oversight
  • Engagement

Risk Analysis

Risk-based compliance verification planning

As a key element of proactive incident prevention, the NEB compiles information on regulated company performance for the purposes of establishing trends, and for assessing the amount of ovoersight required in the future. The results of compliance verification activities are used along with other inputs, such as incident data, to inform the NEB’s compliance plan for the coming year.

There are six key risks identified by the NEB to be considered in its planning environment for 2018–19, which include the risks related to:

  1. An incident involving NEB-regulated infrastructure.

    Preventing harm is at the heart of what a regulator does. To reduce safety risks, a proactive approach to incident prevention is critical. That is why all available actions are taken by the NEB to protect the environment and the public with an emphasis on learning from past incidents to reduce future incidents. This is a primary focus for the NEB, with much of work aimed at reducing the likelihood and probability of this risk.
  2. Harm to a member of the public, NEB staff, or a Board Member.

    The NEB is committed to ensuring Canadians are engaged in its regulatory work, and that means that there is a risk that increased public interest in our processes of the type that escalates to disruption or threats may result in harm to members of the public, NEB staff, or a Board Member may occur. Conducting NEB business in a secure manner is paramount to ensuring safety to individuals and the right to be heard with respect.
  3. Inadequate financial or human resources.

    The NEB needs to ensure we have the right level of expertise and resources to carry out the NEB’s regulatory role. With high levels of variability in the regulatory industry, along with having levels of temporary (sunsetting) funding in its appropriation, there is a risk that the NEB cannot plan, recruit or retain resources effectively to meet the NEB’s obligations. The NEB will mitigate this risk by continuing to actively monitor the NEB’s allocation and develop, improve and implement tools which track resourcing needs as well as implement plans to address shortfalls-which includes, but is not limited to, submitting further funding requests when appropriate.
  4. Accidental or inappropriate disclosure of NEB or industry information.

    Increased public expectations for transparency in energy and pipeline data and information has been a primary determinant of the NEB’s ramped up efforts to efficiently supply accessible and transparent data. Enhancing current systems and processes, while streamlining data and information management practices, will reduce the risk of incomplete data and information. Relatedly, it is important to protect the data and information the NEB manages. Accidental or intentional disclosure of sensitive information has the potential to impact financial markets, pose a breach of the Government of Canada Policy on Government Security, or lead to a loss of public trust. Physical and information technology security controls and improvements, coupled with ongoing employee training on proper information management practices, will help to mitigate this risk.
  5. Incomplete data and information.

    Increasing our regulatory performance relies on a robust approach to data and information management. The NEB’s is increasing its focus on data collection and analysis, while making information about pipeline safety performance available to Canadians. Compiling information on company performance helps the NEB to establish trends and assess the appropriate level of oversight needed. The NEB will use trend information to direct its resources towards improving performance of companies through management systems and ultimately the performance of the industry. The NEB will also create a new business unit whose purpose will be to transform how the NEB manages data and information.
  6. An insufficient approach to strengthening and maintaining stakeholder relationships.

    Seeking to strengthen relations with Indigenous Peoples as well as landowners, regional representatives, industry, and Canadians is aligned with a broader Government-wide commitment. For the NEB, strengthening these relationships is critical to our ability to continually improve how we regulate and ensure we are delivering on our mandate. Any dialogue on energy infrastructure, safety and environmental protection must recognize the unique needs of all NEB stakeholder relationships. Implementing a public engagement strategy that includes a plan for meeting the distinct engagement needs of differing groups, combined with a regional NEB presence, will facilitate relationship-building now and into the future. Engagement with our stakeholders incorporates a focus on both educating about energy information, regulatory processes and the NEB’s role as a lifecycle regulator. Engaging with Canadians will improve how we work and make decisions that reflect and respond to Canadians’ views and concerns.

Reporting framework

The NEB’s Departmental Results Framework and Program Inventory of record for 2018–19 are shown below:

Reporting framework
Departmental Results Framework Core Responsibility 1:
Energy Adjudication
Core Responsibility 2:
Safety and Environment Oversight
Core Responsibility 3:
Energy Information
Core Responsibility 4:
Engagement
Internal Services
Departmental Result: Energy Adjudication processes are fair. Indicator: Percentage of adjudication decisions overturned on judicial appeal related to procedural fairness. Departmental Result: Harm to people or the environment, throughout the lifecycle of energy-related activities, is prevented. Indicator: Number of incidents related to National Energy Board-regulated infrastructure that harm people or the environment. Departmental Result: Canadians access and use energy information for knowledge, research or decision-making. Indicator: Number of times the energy information is accessed. Departmental Result: Stakeholders and Indigenous Peoples share their perspectives and provide feedback regarding the National Energy Board mandate and role. Indicator: Number of participants in National Energy Board engagement programs.
Departmental Result: Energy Adjudication processes are timely. Indicator: Percentage of adjudication decisions and recommen- dations that are made within legislated time limits and service standards. Indicator: Percentage change of specific incident types on National Energy Board-regulated infrastructure. Indicator: Percentage of surveyed web users who agree that energy information is useful for knowledge, research or decision-making. Departmental Result: National Energy Board engagement activities with stakeholders and Indigenous Peoples are meaningful. Indicator: Percentage of surveyed stakeholders who engaged with the National Energy Board who indicate that the engagement was meaningful.
Departmental Result: Energy Adjudication processes are transparent. Indicator: Percentage of surveyed participants who indicate that adjudication processes are transparent. Indicator: Percentage change of near misses on National Energy Board-regulated infrastructure. Departmental Result: Canadians have access to community-specific National Energy Board-regulated infrastructure information. Indicator: Increased information specific to National Energy Board-regulated infrastructure in communities. Indicator: Percentage of surveyed Indigenous Peoples who engaged with the National Energy Board who indicate that the gagement was meaningful.
Departmental Result: Energy Adjudication processes are accessible. Indicator: Percentage of surveyed participant funding recipients who agree that participant funding enabled their participation in an adjudication process. Departmental Result: Canadians have opportunities to collaborate and provide feedback on National Energy oard information products. Indicator: Number of opportunities that Canadians have to collaborate and provide feedback on energy information products.
Program Inventory Program: Infrastructure, Tolls and Export Applications Program: Company Performance Program: Energy System Information Program: Stakeholder Engagement  
Program: Participant Funding Program: Management System and Industry Performance Program: Pipeline Information Program: Indigenous Engagement
Program: Emergency Management
Program: Regulatory Framework

Supporting information on the Program Inventory

Supporting information on planned expenditures, human resources, and results related to the NEB’s Program Inventory is available in the GC InfoBase.

Supplementary information tables

The following supplementary information tables are available on the NEB’s website.

Federal tax expenditures

The tax system can be used to achieve public policy objectives through the application of special measures such as low tax rates, exemptions, deductions, deferrals and credits. The Department of Finance Canada publishes cost estimates and projections for these measures each year in the Report on Federal Tax Expenditures. This report also provides detailed background information on tax expenditures, including descriptions, objectives, historical information and references to related federal spending programs. The tax measures presented in this report are the responsibility of the Minister of Finance.

Organizational contact information

Organizational contact information
Headquarters
Calgary
210-517 10 Ave SW
Calgary AB  T2R 0A8
Office: 403-292-4800
Toll free: 1-800-899-1265
Regional
Montréal
804-1130 rue Sherbrooke O
Montréal QC  H3A 2M8
Office: 514-283-2763
Cell: 514-240-0469
Regional
Vancouver
219-800 Burrard St
Vancouver BC  V6Z 0B9
Office: 604-666-3975
Cell: 604-360-5094
Regional
Yellowknife
P.O. Box 2213
115-5101 50 Ave
Yellowknife NT  X1A 2P7
Office: 867-766-8408
Fax: 867-766-8410
Fax: 403-292-5503
Toll free: 1-877-288-8803
Website: National Energy Board Website
Email: info@cer-rec.gc.ca
Twitter: Twitter
LinkedIn: LinkedIn
YouTube: YouTube
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