Safety and Environment Oversight
The NEB sets and enforces regulatory expectations for National Energy Board-regulated companies over the full lifecycle–construction, operation and abandonment–of energy-related activities.
The NEB’s expectations of regulated companies are set out in the acts and regulations relevant to the Boards mandate, as well as through Board directions and orders. Companies must fulfil any commitments they make in their submissions to the NEB, throughout all phases of regulatory oversight.
The NEB holds its regulated companies accountable against these expectations using a rigorous compliance verification and enforcement program, and through enforcement actions. We require regulated companies to anticipate, manage, and mitigate any potential threats to safety and the environment that may occur through the full lifecycle of their facilities.
Our Commitment
Harm to people or the environment, through the lifecycle of energy-related infrastructure, is prevented.
Safety and Environment Oversight Activity in 2018-19:
-
374
Compliance Verification Activities Including: -
145
Inspections -
20
Emergency Exercises -
7
Management System Audits -
2
Financial System Audits
Performance Results – Safety and Environment Oversight
Number of incidents related to National Energy Board–regulated infrastructure that harm people or the environment.
- Target 0
- Results
2017-18* 19 - Results
2018-19 25
Percentage change of specific incident types on National Energy Board–regulated infrastructure.**
- Target -10% decrease in incidents
- Results
2017-18 +13% increase - Results
2018-19 +2% increase
Percentage change of near-misses on National Energy Board–regulated infrastructure.***
- Target -5%decrease
- Results
2017-18 +15%increase - Results
2018-19 -9%increase
* REVISED FROM ANNUAL REPORT 2017-18. AS A PART OF ROUTINE REPORTING AND ASSESSMENT PROCEDURES, QUARTERLY AND ANNUAL NUMBERS CAN VARY SLIGHTLY AS COMPANIES OR NEB STAFF ENTER DATA INTO THE SYSTEM.
** % INCREASE OR DECREASE OF INCIDENTS THAT HARM PEOPLE OR THE ENVIRONMENT FOR THE 3 YEAR AVERAGE NUMBER OF INCIDENTS CALCULATED LAST YEAR COMPARED TO THE 3 YEAR AVERAGE NUMBER OF INCIDENTS CALCULATED THIS YEAR.
*** %INCREASE OR DECREASE OF UNAUTHORIZED ACTIVITIES FROM THE PREVIOUS YEAR.
The NEB targets zero incidents that harm people or the environment on the 73,000 km that we regulate. The NEB takes every incident very seriously.
When activities pose greater harm to people or the environment, we focus attention and increased regulatory oversight through inspections, investigations and audits. Where non-compliances are observed through compliance verification activities (CVAs), the NEB uses enforcement actions to achieve company compliance as quickly and as effectively as possible. This reduces hazards and protects the safety of workers, the public, the environment and property.
The NEB has seen an increase in the number of incidents that harm people and the environment with the total numbers rising from 19 in 2017–18 to 25 in 2018–19. The biggest proportion of the 25 incidents that harm were a total of 12 serious injuries, mainly to construction workers. Similarly, the biggest increase year–over–year was also in serious construction worker injuries, which went from 7 to 12.
The NEB reviews every serious incident and identifies root causes. The learnings inform our inspections and our oversight programs. As a result of reviews of these serious injuries the NEB has increased our oversight of constructions projects and in particular third party contractors.
The NEB tracks and takes action on all incidents and uses incident data as a part of our risk model to plan compliance activities. Incidents are reported publically on our website.
Under Construction: Worker Safety
The NEB has identified that the majority of serious injury incidents involve third-party contractors. To that end, the NEB conducted pre-construction audits, such as our audit in advance of the Keystone XL Pipeline construction, with a focus on contractor oversight. The NEB undertook compliance and enforcement activities related to serious injuries in addition to following up on every incident. This included inspectors visiting the field to observe firsthand how the companies conduct incident response. Over 2018–19, the NEB conducted 23 field inspections directly related to worker safety, including eight on Enbridge Line 3.
The NEB also has a Serious Injury and Fatality Team that is convened when any serious injury is reported to the NEB. This team consists of a number of safety experts who assess the incident to determine whether the NEB needs to take any immediate actions. We are also reaching out to other industries and regulators to share learnings and approaches that can help reduce serious injuries to workers.
NEB regulatory actions are management system–focused and are informed by results of incident root cause, trending and analysis of pipeline performance information, leading indicators, research, technology and industry best practices.
Company Performance
The National Energy Board holds its regulated companies accountable for meeting regulatory requirements and project-specific conditions to prevent incidents and provide for the safety of Canadians and the protection of the environment during the construction, operation and abandonment phases of a project lifecycle.
Safety culture refers to “the attitudes, values, norms and beliefs, which a particular group of people shares with respect to risk and safety”.
Expected Company Performance Program Outcomes…
- Regulated companies operate facilities in compliance with regulatory requirements and project specific conditions throughout the full lifecycle.
- The NEB learns from non-compliances and all incidents and uses this information to drive company performance through risk-informed compliance verification activities (based on incident root cause analysis, company performance and consequence modelling).
- Regulated companies have adequate funds to pay for pipeline abandonment.
… to support the prevention of harm to people or the environment throughout the lifecycle of energy-related activities.
Percentage compliance with conditions attached to facility authorizations.
- Target 100%
- Results
2017-18* 96% - Results
2018-19 96%
Percentage of non-compliances and corrective actions implemented within timelines.
- Target 90%
- Results
2017-1861% - Results
2018-1977%
Percentage of financial compliance audit findings addressed within timelines.
- Target 100%
- Results
2017-18100% - Results
2018-19 100%
Percentage of non-compliances that are determined to be repeat.
- Target 0%
- Results
2017-1811% - Results
2018-19 10%
Percentage of incident reviews closed within timelines.
- Target 80%
- Results
2017-1873% - Results
2018-19 79%
Percentage of risk-informed compliance verification activities targeted towards key incident trends.
- Target 20%
- Results
2017-1818% - Results
2018-19 14%
Damage Prevention: Reducing Potential for Harm
Unauthorized activities (UAs) or “Near misses” are a leading indicator of areas and activities where harm could occur, and tracking them provides the NEB with additional insight on areas of greater risk so that we can take targeted action.
Over 2018–19, the number of UAs reported dropped by just over 16%, from 276 to 231. Assessing each reported UA, and in particular ground disturbances, provides the NEB with valuable information on how to further support safe digging practices.
"Near-misses" are activities undertaken near NEB-regulated pipelines without authorization under the NEB Damage Prevention Regulations, and are officially referred to as unauthorized activities (UAs). They are a leading indicator of areas and activities where harm could occur, and tracking them provides the NEB with additional insight on areas of greater risk so that we can take targeted action.
For companies using a trust, the percentage of trusts where the amount set aside is at least 90% of the targeted balance.
- Target 100%
- Results
2017-18 85% - Results
2018-19 88%
For companies using a letter of credit or surety bond, percentage of companies maintaining a letter of credit or surety bond that covers Abandonment Cost Estimate.
- Target 100%
- Results
2017-18100% - Results
2018-19100%
Driving Company Accountability: Guidelines for Pipeline Financial Requirements
The Canadian Environmental Protection Act, 1999 sets out several guiding principles including “polluter pays”, which protects the public from paying for clean-up of any potential pipeline spill. The NEB enforces the polluter pays principle, requiring all necessary measures to be taken to make the pipeline safe, clean up the spill and remediate the environment, regardless of whether a company is found to be at fault or not.
The Pipeline Safety Act of 2016 amended the NEB Act by introducing a $1 billion absolute liability level to pipeline companies with the capacity to transport greater than 250,000 barrels of oil per day, and requiring such companies to maintain the financial resources equal to their absolute liability level. On June 8, 2018, the Pipeline Financial Requirements Regulations were passed. These regulations set out absolute liability limits for all other NEB regulated pipeline companies.
Management Systems and Industry Performance
The NEB requires companies to have a management system that identifies and controls hazards and risks. We require that they continually evaluate and improve effectiveness of their management systems and implement corrective actions to prevent incidents.
Expected Management Systems and Industry Performance Program Outcomes…
- NEB-regulated companies comply with regulatory requirements to have a management system that identifies and controls hazards and risks.
- NEB regulatory actions are management system focused and are informed by results of incident root cause, trending and analysis of pipeline performance information, and leading indicators, research, technology and industry best practices.
- NEB–regulated companies demonstrate an improved commitment to mitigating human and organizational threats, including those related to safety culture.
… to support the prevention of harm to people or the environment throughout the lifecycle of energy-related activities.
Percentage of management system audit findings where the company implemented corrective actions within timelines.
- Target 100%
- Results
2017-18 88% - Results
2018-19 100%
Percentage of management system non-compliances determined to be repeat for all NEB-regulated companies.
- Target 10% Decrease
- Results
2017-1816%Decrease - Results
2018-192%Increase
Percentage of incidents where the company reported implementing management system preventative actions.
- Target 50%
- Results
2017-18 46% - Results
2018-19 12%
Audit Information Advisories: Increased Communication, Increased Transparency
The NEB has heard from companies that they do not always understand how to interpret some regulatory requirements. In addition, because NEB audits are typically not done on the same company each year, it’s not obvious to the broader regulated industry what the NEB is finding year-over-year. The NEB is committed to making changes to communicate more effectively with companies and the public.
The NEB has issued information advisories over the past three years that outline key gaps and findings from our management system audits. The goal of these advisories is to:
- leverage lessons learned;
- provide clarity regarding the NEB’s expectations, to guide consistent interpretation of regulations going forward; and,
- bring attention to some commonly noted management system gaps.
Sharing NEB’s audit information broadly allows companies to get a better understanding of findings and, as a result, understand NEB regulations and expectations better.
This will in turn decrease the potential for harms to occur. The NEB intends to revisit the audit findings we communicate to companies and measure whether they are repeated, not just among the audited organizations, but among all companies.
NEB regulatory actions are management system-focused and are informed by results of incident root cause, trending and analysis of pipeline performance information, leading indicators, research, technology and industry best practices.
Trend of incidents or incident types linked to NEB regulatory actions.
- TargetDownward Trend
- Results
2017-18 Upward Trend - Results
2018-19Upward Trend
Percentage of unauthorized activities involving repeat violators.
- Target 15%
- Results
2017-1812% - Results
2018-1919%
Quality Assurance for Pipelines
In recent years, the NEB became aware of instances where heat treated pipe and fittings with yield strength properties that were lower than specified (and therefore increasing the potential for harm) had been installed on pipeline systems under NEB and other regulatory bodies’ jurisdiction. No reported incidents on NEB-regulated pipelines were attributed to the non-conforming fitting.
Percentage of NEB-regulated companies that have allocated resources to promote safety culture advancement.
- Target 100%
- Results
2017-18 61% - Results
2018-19 64%
Percentage of compliance verification activities where safety culture data is collected.
- Target 100%
- Results
2017-1814% - Results
2018-1913%
Safety Culture: Listening, Leveraging and Learning from Each Other
The NEB hosted a Safety Culture Workshop in February 2019 at the NEB office in Calgary, Alberta. This initiative brought together 14 representatives from eight NEB regulated companies and a number of NEB technical staff and executives to have an open dialogue on safety culture advancement efforts, challenges and best practices. The workshop facilitated meaningful conversation among the participants and encouraged sharing of experiences and learning from one another in a small group environment.
Safety culture means “the attitudes, values, norms and beliefs, which a particular group of people shares with respect to risk and safety”.
The workshop objectives were to promote learning and sharing across NEB regulated companies and between the NEB and regulated companies to improve our collective performance. Participants noted that evaluating and monitoring contractor and sub–contractor safety culture is a challenge associated with broader industry safety culture advancement. Other industries and jurisdictions have identified similar issues and developed related strategies and recommendations, including:
- Focusing on long-term relationships with suppliers in order to enhance collaboration and knowledge sharing (e.g., facilitating two–way learning and feedback loops);
- Pre-qualification of contractors based upon indicators that capture the organization’s ability to prevent, predict and manage risk (e.g., status of implementing improvement plans, results of audit programs, management involvement and the quality of how near misses, incidents and risk assessment processes are managed and related issues resolved); and
- Performing extensive planning and analysis during the contracting process (e.g., early engagement of contractors in the planning process) in order to understand how contractual conditions may affect risk-sharing between operator and contractor.
Workshop attendees discussed the relevance of these findings to the oil and gas sector and offered insights about alternative approaches that are currently being employed and lessons learned.
Emergency Management
Through its Emergency Management Program, the NEB holds its regulated companies responsible for anticipating, preventing, managing and mitigating conditions during an emergency and for cleaning up and remediating contamination to NEB requirements and expectations.
Expected Emergency Management Program Outcomes…
- NEB-regulated companies are prepared for emergencies.
- Spills are cleaned up and contamination remediation is conducted in an efficient and effective manner.
- First Responders and municipalities have the information they need to respond to emergencies
… to support the prevention of harm to people or the environment throughout the lifecycle of energy-related activities.
The percentage of companies’ emergency procedures manuals in compliance with NEB regulatory requirements on emergency management.
- Target 100%
- Results
2017-18 99% - Results
2018-19 99%
Number of incidents where the NEB takes over the company emergency response.
- Target 0
- Results
2017-180 - Results
2018-190
The percentage of regulated companies that are in compliance with the form and amount of financial responsibility set out in the NEB Act and regulations, or orders of the Board as required by the polluter pays principle.
- Target 100%
- Results
2017-18100% - Results
2018-19 100%
Percentage of companies that have emergency procedures manuals publicly available.
- Target 100%
- Results
2017-18100% - Results
2018-19 98%
Percentage of companies that have Emergency Management Program information publicly available.
- Target 100%
- Results
2017-18 100% - Results
2018-19 98%
The percentage of spills where remediation is proceeding in accordance with the NEB Remediation Process Guide.
- Target 100%
- Results
2017-18100% - Results
2018-19 100%
Percentage of spills where monetary impacts are tracked by the NEB.
- Target 100%
- Results
2017-18100% - Results
2018-19 50%
Percentage of companies with effective liaison activities and continuing education programs (s.34 and 35 Onshore Pipeline Regulations).
- Target 100%
- Results
2017-1875% - Results
2018-19 100%
Managing Emergencies
Pipeline ruptures are rare. On average there have been 0.02 ruptures per 1,000 km of NEB regulated pipeline over the past five years. Of these, five out of a total of six ruptures reported to the NEB were natural gas or natural gas liquids. In all cases, the NEB’s Emergency Management program stands ready to take quick action by deploying staff or standing up its Emergency Operations Centre (EOC).
In October 2018, a natural gas pipeline operated by Enbridge Pipelines ruptured just outside of Prince George, BC. No injuries were reported, and community members from the nearby Lheidli T’enneh First Nation were evacuated as a precaution.
Regulatory Framework
The NEB regulatory framework applies to all core responsibilities and is comprised of applicable Acts, regulations, guidance materials, documents, as well as certificates, orders and other regulatory instruments used to regulate the industry.
Expected Regulatory Framework Program Outcome…
NEB’s regulatory framework is robust, current and regulatory requirements and expectations are clear and publicly available.
… to support the prevention of harm to people or the environment throughout the lifecycle of energy-related activities.
The percentage of recommendations following the program effectiveness review implemented within timelines, in order to enhance the framework and ensure alignment with best practices.
- Target 75%*
- Results
Baseline under development
The percentage of surveyed stakeholders that agree that regulatory requirements and expectations are clear.
- Target 75%*
- Results
Baseline under development
* THE NEB HAS PLANNED TO CONDUCT AN EVALUATION OF THE REGULATORY FRAMEWORK PROGRAM OVER 2019-20. THIS PLANNED EVALUATION COINCIDED WITH THE POTENTIAL COMING-INTO-FORCE OF BILL-69, WHICH WILL HAVE IMPLICATIONS FOR THE NEB’S REGULATORY FRAMEWORK PROGRAM.