Service standards for high-volume regulatory authorizations

Service standards publicly state the level of performance that citizens can reasonably expect to receive from the Canada Energy Regulator (CER) under normal circumstances. Timely service standards for high-volume regulatory authorizations clarify expectations and increase predictability in the federal regulatory system. They benefit the many Canadians, particularly businesses, who must seek permission from the federal government to either conduct a regulated activity or be exempt from it.

The following is a list of our service standards for high-volume regulatory authorizations and performance results. A fiscal year runs from April 1 to March 31.

Short-Term Natural Gas Export Order Decision

Service description: The export of natural gas is authorized by the CER, usually in the form of a short-term order for a period not exceeding two years. Applications for short-term orders are submitted through the CER’s Online Application System. The CER will issue a decision on the application for a short-term natural gas export order. The application and authorization processes ensure that exporters of natural gas comply with the National Energy Board Act Part VI (Oil and Gas) Regulations, s. 15 and 16. The CER receives approximately 200 new applications per year, consequently short-term export orders are classified as high-volume authorizations.

Standard: issue a decision on the complete application for a short-term natural gas import or export order within 2 business days.

Short-Term Oil, Propane, and/or Butane Export Order Renewal Decision

Service description: The export of oil, propane, and butane is authorized by the CER, usually in the form of a short-term export order for a period not exceeding one year. Exporters operating under a short-term export order must submit an application for renewal, through the Online Application System, to continue exporting, before the end of the year (December 31st). The CER will issue a decision for the renewal of the short-term oil, propane, and/or butane export order. The application and renewal authorization processes ensure that exporters of oil, propane, and/or butane comply with the National Energy Board Act Part VI (Oil and Gas) Regulations, s. 22 and 23 (propane and butanes) or s. 28 and 29 (oil). The CER receives approximately 300 renewal applications per year, consequently short-term export renewal orders are classified as high volume authorizations.

Date modified:

2025-03-12