2022–23 Annual Report of the Canada Energy Regulator – Appendix C: Service Standards Results
Service standards are not set out in legislation, although some of the CER’s service standards apply to applications that are also subject to the legislated time limits.
Service standards are established for service delivery so that applicants and participants know what to expect and the CER’s performance can be measured and reported. They identify specific delivery targets or timelines for key services.
The CER met all service standards measures in 2022–23.
Standard |
Measure |
Target |
Results |
|---|---|---|---|
Participant Funding |
80% of funding decisions are provided within 30 days of a complete application or application deadline |
80% |
|
Recommendation/Decision following a public hearing |
80% of Reasons for Recommendation/Decision completed within 12 weeks following the close of record of a public hearing (all) |
80% |
|
Export/ Import Authorizations |
80% of short-term order decisions made within two working days (excludes renewals) of receipt of a complete application |
80% |
|
Electricity Export Permits |
80% of decisions released within target following the completion of the Notice of Application/Directions on Procedures period:
|
80% |
|
Landowner Complaints
|
80% of complaints are resolved or closed by the target date from received date:
|
80% |
|
100% of responses with initial course of action to land matter complaints back to initiator within 10 calendar days |
100% |
|
|
Onshore Pipeline Regulations and Processing Plant Regulations Audits
|
80% of draft audit reports will be sent to the audited company within 12 weeks of field work completion |
80% |
|
80% of the final audit reports will be sent to the audited company within 12 weeks of receiving the audited company’s comments on the draft report |
80% |
|
|
Financial Audits |
80% of draft financial audit reports will be sent to the audited company within eight weeks of field work completion |
80% |
|
|
80% of final financial audit reports will be sent to company within three weeks of receiving the audited company’s comments on the draft report |
80% |
|
Non-hearing: |
80% of decisions released by the target date from the application complete:
|
80% |
|
Canada Oil and Gas Operations Act Applications |
Decisions are made by target date:
|
80% |
|
Canada Petroleum Resources Act Applications |
80% of decisions will be made in 90 days from the day that all information is available to complete the evaluation process |
80% |
|
Library Requests |
90% of requests responded to within one working day |
90% |
|
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