Info Source

Sources of Federal Government and Employee Information

National Energy Board (NEB)

General Information

Introduction to Info Source

Info Source: Sources of Federal Government and Employee Information provides information about the functions, programs, activities and related information holdings of government institutions subject to the Access to Information Act and the Privacy Act. It provides individuals and employees of the government (current and former) with relevant information to access personal information about themselves held by government institutions subject to the Privacy Act and to exercise their rights under the Privacy Act.

The Introduction and an index of institutions subject to the Access to Information Act and the Privacy Act are available centrally.

The Access to Information Act and the Privacy Act assign overall responsibility to the President of Treasury Board (as the designated Minister) for the government-wide administration of the legislation.

Background

Responsibilities

Please refer to the NEB’s Departmental Plan and its Departmental Results Reports for more information on specific plans and initiatives.

Institutional Functions, Programs and Activities

Energy Regulation Program

The Energy Regulation Program provides the regulatory framework under which the NEB carries out its mandate and achieves part of its strategic outcome. Specifically, it enables Canadian federally regulated energy infrastructure to be developed and supervised throughout its lifecycle. The regulatory framework includes components such as setting expectations for industry and others, monitoring and enforcing compliance with requirements, measuring performance of the NEB’s regulatory framework and focusing on continual improvement. The authority for this program is derived from the National Energy Board Act (NEB Act), the Canada Oil and Gas Operations Act (COGO Act), the Oil and Gas Operations Act (OGO Act), the Canada Petroleum Resources Act (CPR Act), the Canada Labour Code, the National Energy Board Damage Prevention Regulations – Authorizations (NEB DPR – Obligations) and the National Energy Board Damage Prevention Regulations – Obligations of Pipeline Companies (NEB DPR – Obligations of Pipeline Companies), and other associated regulations and guidelines. Energy regulation provides Canadians with safe, reliable and efficient energy supply.

Energy Regulation Development Sub-Program

Sub-Program: Energy Regulation Development
Method of Intervention
  • Regulation / legislative
Target Groups
  • Energy and/or utilities sector
Activities
  • Producing laws, regulations, and/or legal policies

The Energy Regulation Development sub-program provides the energy sector and affected stakeholders with the regulatory expectations required for NEB-regulated facilities. The NEB develops and communicates regulations, guidance materials and related processes to ensure its regulatory expectations are clear and useful. The NEB actively seeks opportunities for improvement through amendments to regulations and guidance, non-mandatory goals and guidance, and other direction provided from time to time.

  • Regulatory Communications Class of Record
    Description: Information relating to the communication of regulatory expectations to the energy sector and affected stakeholders for the development and operation of energy infrastructure and for oil and gas exploration and development activities in frontier and offshore areas. The establishment, interpretation and amendment of the NEB Act and all other relevant acts affect, in whole or in part, the operations of the NEB.
    Document Types: Regulations, guidance material, agreements (and related amendments) correspondence, processes, policies, plans, legal opinions, meeting minutes and notes, agendas, briefs and discussion papers, guidelines, reports, assessments, presentations, memoranda, correspondence, questionnaires, comments, templates, strategic and business plans, communications, translations, memoranda of understanding and agreements.
    Record Number: NEB-001
  • Engagement Class of Record
    Description: Includes information relating to the NEB’s coordination, co-operation and liaison with foreign, provincial, territorial, municipal, and federal government departments, agencies, associations and institutions, as well as regulated and non-regulated companies.
    Document Types: Policies and plans, reviews, inspection and incident reports, meeting minutes and notes, agendas, briefs and discussion papers, procedures, guidelines, directives, assessments, presentations, memoranda of understanding, correspondence, proposals, contracts, protocols, memberships, conference material, agreements, regulations.
    Record Number: NEB-002
  • Consultation with Indigenous Groups Class of Record
    Description: Includes records related to discussions with Indigenous groups with respect to energy regulation and activities that directly or indirectly affect the traditional rights, land and/or people of designated Indigenous groups.
    Document Types: Correspondence, studies, submissions, policies, procedures, guidelines, directives, research, assessments, presentations, memoranda, agreements, budgets and expenditures, financial reporting, plans, reports, conference material, enquiries and complaints, training material, meeting notes, minutes, studies, briefing notes, memoranda of understanding, treaties.
    Record Number: NEB-003

Energy Regulation Implementation, Compliance Monitoring and Enforcement Sub-Program

Sub-Program: Energy Regulation Implementation, Compliance Monitoring and Enforcement
Method of Intervention
  • Regulation / legislative
Target Groups
  • Energy and/or utilities sector
Activities
  • Administrating, operating and supporting tribunals, courts, and/or democratic processes.
  • Conducting on-site inspections, audits, assessments, specific quality control functions, physical appraisals, and/or monitoring compliance.
  • Granting permission to individuals / organizations to engage in activities, possess or control property or resources, or hold status, authority or privileges.
  • Protecting biodiversity, natural habitat, and/or landscapes.
  • Providing interventions by responding to threats and emergencies, providing first-aid, and/or restoring order.
  • Applying sanctions, force compliance, mete out punishment and applying penalties on violations of laws and/or regulations.
  • Conducting financial inspections, audits, assessments, and/or monitoring standards.
  • Conducting patrols, investigations and/or interviewing witnesses.
  • Resolving disputes and/or creating agreements between parties.

Through this sub-program, the NEB makes informed decisions and recommendations on issues and applications related to energy development, energy infrastructure, energy transportation, energy trade and related activities. As an independent regulatory tribunal, the NEB actively involves those affected by its regulatory decisions through public hearings and other engagement activities.

The NEB verifies and enforces compliance with regulatory requirements and expectations such as those set out in the NEB regulations, and terms and conditions of approvals. The NEB conducts its monitoring and enforcement activities under eight regulatory implementation programs: integrity, emergency management, safety management, damage prevention, financial regulation, respecting rights and interests, security, and environmental protection. Through monitoring and enforcement, the NEB holds regulated entities accountable for results in the Canadian public interest. The public interest is inclusive of all Canadians and refers to a balance of economic, environmental and social considerations that changes as society’s values and preferences evolve over time. This program uses funding from the following transfer payment: National Energy Board Participant Funding Program.

  • Certificates, Licences, Authorizations, Approvals and Orders Class of Record
    Description: Includes records related to certificates, licences, authorizations, approvals and orders issued by the NEB, including, but not limited to, Certificates of Public Convenience and Necessity for commodity pipelines and international and designated power lines, licences, orders or permits for the export of oil, gas and electric power, safety orders, orders relating to rates, tolls and tariffs.
    Document Types: Letters, applications, certificates, licences, authorizations, approvals, orders, legislation, advice, policies, procedures, studies, regulations, applications, audits, briefing notes, communication plans, consultations, reports, contracts, correspondence, research.
    Record Number: NEB-006
  • Participant Funding Program Class of Record
    Description: Includes records related to the NEB administration of the Participant Funding Program (PFP) which provides financial assistance to support the timely and meaningful engagement of individuals, Indigenous groups, landowners, incorporated non-industry not-for-profit organizations who seek to intervene in the NEB's hearing process for facility applications. This includes applications for Certificates of Public Convenience and Necessity for pipelines or international power lines, exempting orders respecting pipelines, and abandonment of pipelines or power lines.
    Document Types: Funding review committee notes, contribution agreements, funding applications, guides, mailing lists, correspondence, and decision support documents (memoranda, briefing notes), directives, evaluation criteria, costs, policies, statistical reports, agreements, meeting minutes and notes, agendas, procedures, guidelines, reports, assessments, memoranda.
    Record Number: NEB-008
    • Participant Funding Program Personal Information Bank
      Description: This bank describes information collected in support of the NEB's Participant Funding Program (PFP). The personal information may include name, contact information, biographical information, financial information, Social Insurance Number, signature, and views and opinions of, or about, individuals. Class of Individuals: Individuals requesting funding under the PFP.
      Purpose: The personal information is used to administer the PFP and disburse funds in respect of the participant funding. Personal information is collected under the authority of 16.3 of the NEB Act. If approved for funding, individuals will be required to provide their Social Insurance Number (SIN). The SIN is collected pursuant to the Income Tax Act.
      Consistent Uses: Information, including the identity of the individual and the amount of funding received will be posted on the Agency’s proactive disclosure website, consistent with the requirements in the Directive on Proactive Disclosure. Information may be used for reporting to senior management, program evaluation, audit and evaluation. Personal information is collected for managing the Conflict of Interest and Post-employment Guideline and for the reimbursement of debts owed to Crown. An applicant’s SIN will be collected and used only when issuing a taxable benefit and will be reported to the Canada Revenue Agency (CRA PPU 047 Business Returns and Payment Processing and CRA PPU 005 Individual Returns and Payment Processing).
      Retention and Disposal Standards: Under development
      RDA Number: Under development
      Related Record Number: NEB-008
      TBS Registration: 20130236
  • Public Hearing Process Class of Record
    Description: Includes records related to the public hearing process facilitated by the NEB before the NEB makes a decision on an application for a major project. Stakeholder opinions can be gathered in writing or through a combination of written and oral submissions. Most of the information collected under this initiative will be available for public view on the NEB website. After the close of the public hearing, the NEB will either issue Reasons for Decision or an NEB Report.
    Document Types: Applications, exhibits, transcripts, reasons for decision, briefing materials, NEB Reports, agendas, procedures, guidelines, assessments, memoranda, correspondence, advice, legal opinions, policies, legislation and regulations.
    Record Number: NEB-009
    • Hearing Participation Personal Information Bank
      Description: This bank contains the applications to participate, interventions and letters of comment filed with the NEB by companies, groups, and individuals who have participated in the NEB's regulatory proceedings. All such documents form part of the record of proceeding, and the vast majority are public and available on the Board’s website. Documents may be retrieved by providing the name of the application to which the document relates and the name of the participant.
      Class of Individuals: Persons, groups or companies who have participated in the regulatory proceedings of the NEB.
      Purpose: For consideration of these submissions by the Board in arriving at quasi judicial decisions on applications before it.
      Consistent Uses: To maintain a record of all applications to participate, interventions and letters of comment filed with the National Energy Board, relating to any applications. In the vast majority of cases, disclosure is on request because the vast majority of these documents are public.
      Retention and Disposal Standards: Documents retained for 40 years then the status of the facility is reviewed. If the facility is decommissioned and retention is applied then files are passed to the National Archives of Canada to become part of the history of Canada.
      RDA Number: 96/042
      Related Record Number: NEB-009
      TBS Registration: 000748
      Bank Number: NEB PPU 005
  • Facility Applications for Construction and Operation of Power Lines Class of Record
    Description: Includes records related to applications under Part III.1 of the NEB Act for construction, operation and modification of power line facilities.
    Document Types: Applications, correspondence, Reasons for Decision, certificates, permits, orders, compliance evaluation, environmental assessments, Plans Profiles and Books of Reference, agendas, procedures, guidelines, reports, assessments, memoranda.
    Record Number: NEB-010
  • Construction, Operation and Abandonment of Pipelines Class of Record
    Description: Includes records related to applications under Part III of the NEB Act and the National Energy Board Onshore Pipeline Regulations (NEB OPR) for construction, operation and modification of pipelines. In addition, applications under other parts of the NEB Act and the regulations are included, such as applications for Leave to Open and Right of Entry, as well as applications to decommission, deactivate and abandon pipelines.
    Document Types: Applications, Letters of Comment, correspondence, Reasons for Decision, reports, certificates, orders, maps, compliance evaluation, environmental assessments; Plans, Profiles, and Books of Reference; agendas, meeting minutes, procedures, work instructions, guidelines, assessments, memoranda.
    Record Number: NEB-011
  • Export and Import Applications for Oil, Gas, NGLs and Refined Petroleum Products Class of Record
    Description: Includes records related to applications and supporting documentation for permits or licences pertaining to the exportation of commodities such as oil, gas, natural gas liquids and refined petroleum products for a specific period of time. Applications are for an order (short-term) or licence (long-term) to: Export or import natural gas or liquefied natural gas (LNG); Export NGLs such as propane, butane or ethane; and Export crude oil and/or refined petroleum products.
    Document Types: applications, correspondence, licences and orders, agendas, procedures, guidelines, reports, assessments, memoranda.
    Record Number: NEB-012
  • Export Applications for Electricity Class of Record
    Description: Includes records related to applications and supporting documentation for permits, or licences pertaining to the exportation of electricity.
    Document Types: Applications, correspondence, orders and licences, agendas, procedures, guidelines, reports, assessments, memoranda.
    Record Number: NEB-013
  • Onshore and Offshore Frontier – Commercial and Significant Discovery Applications Class of Record
    Description: Records related to applications for Significant and Commercial Discovery Declarations for certain frontier areas in regards to the CPR Act have been processed by the NEB since 1991.
    Document Types: Applications, correspondence, maps, declaration letters, presentations, agendas, procedures, guidelines, reports, assessments, memoranda, correspondence files.
    Record Number: NEB-014
  • Frontier and Offshore – Operating Licence Class of Record
    Description: Includes records related to applications for an operating licence applicable to any activity related to the exploration for, or the production of, oil or gas in the North in regards to the COGO Act and the OGO Act.
    Document Types: Applications, correspondence between the company and the NEB, and responses, certificates of registration for an extra-territorial corporation and annual operating licences.
    Record Number: NEB-015
  • Onshore and Offshore Frontier – Geological Operations Class of Record
    Description: Includes records related to applications for Geological Operations Authorizations in regards to the COGO Act and the OGO Act that have been processed by the NEB since 1991.
    Document Types: Applications, maps, correspondence, presentations, procedures, guidelines, reports and memoranda, authorizations and information requests.
    Record Number: NEB-016
  • Onshore and Offshore Frontier – Geophysical Operations Class of Record
    Description:Includes records related to applications for Geophysical Operations Authorizations in regards to the COGO Act and the OGO Act that have been processed by the NEB since 1991.
    Document Types: Applications, maps, correspondence, presentations, procedures, guidelines, reports and memoranda, environmental assessments, authorizations and information requests.
    Record Number: NEB-017
  • Onshore and Offshore Frontier – Geotechnical Operations Class of Record
    Description: Includes records related to applications for Geotechnical Operations Authorizations in regards to the COGO Act and the OGO Act that have been processed by the NEB since 1991.
    Document Types: Applications, maps, correspondence, presentations, procedures, guidelines, reports and memoranda, approval and authorizations.
    Record Number: NEB-018
  • Onshore and Offshore Frontier – Operations Authorization and Well Approval Class of Record
    Description: Includes records related to applications for Well Approvals and operations authorizations in regards to COGO Act and the OGO Act.
    Document Types: Applications, maps, correspondence, presentations, procedures, guidelines, reports and memoranda, environmental assessments, approval and authorizations and information requests.
    Record Number: NEB-019
  • Onshore and Offshore Frontier- Development Plan Approvals Class of Record
    Description: Includes records related to applications filed under subsection 5.1(4) of the COGO Act and subsection 14(4) the OGO Act..
    Document Types: Applications, correspondence, Reasons for Decision, orders, environmental assessments of the NEB and or other agencies, approvals, memoranda, assessments, development plans, reports.
    Record Number: NEB-020
  • Traffic, Tolls and Tariffs Class of Record
    Description: Includes records related to applications filed by pipeline companies or shippers under Part IV of the NEB Act. These applications typically include interim and final tolls, negotiated settlements, tariff revisions, or complaints. Records also include compliance filings for quarterly surveillance reports, financial statements, condition compliance and financial regulatory audits.
    Document Types: Applications, interventions, letters of comment, correspondence, financial audit reports, tariff filings, complaints, procedures, guidelines, directives, statistical reports, reports, assessments, presentations, memoranda, correspondence files, agreements, regulations, budgets and expenditures, financial reports.
    Record Number: NEB-021
  • Crossing Applications Class of Record
    Description: Includes records related to third party crossing applications under Sections 81 and 112 of the NEB Act to cross a pipeline or right-of-way.
    Document Types: Applications, policies and plans, reviews, inspection reports, incident investigation reports, security precautions, meeting minutes and notes, agendas, procedures, guidelines, directives, reports, assessments, presentations, memoranda, correspondence, instructions, templates, briefing notes, talking points, project documentation, training material, questionnaires/surveys, inventories, promotional literature, strategies.
    Record Number: NEB-022
  • Crossing Violations Class of Record
    Description: Includes records related to violations of the NEB DPR – Obligations by Pipeline Companies, by third parties. Such violations include, but are not limited to, permission not being sought before crossing or digging near a regulated pipeline as well as damage incurred to the pipeline or right-of-way.
    Document Types: Policies and plans, reviews, inspection/incident reports, security precautions, meeting minutes and notes, agendas, procedures, guidelines, directives, reports, assessments, presentations, memoranda, correspondence, instructions, templates, briefing notes, talking points, project documentation, training material, questionnaires/surveys, inventories, promotional literature, strategies.
    Record Number: NEB-023
  • Inspections and Compliance Verification Class of Record
    Description: Includes records related to inspections, compliance meetings, report reviews under the NEB Act: NEB DPR – Authorizations and NEB DPR – Obligations of Pipeline Companies, NEB OPR; under the COGO Act and the OGO Act: Canada Oil and Gas Drilling and Production Regulations, Canada Oil and Gas Geophysical Operations Regulations; and Canada Labour Code activities. In addition, also includes Proposed Regulatory Change 2010-01 of facilities during and after oil and gas exploration and production activities, facilities construction, and facilities that have been placed in service.
    Document Types: Policies and plans, reviews, inspection reports, incident investigation reports, security precautions, meeting minutes and notes, letters of credit, agendas, procedures, guidelines, directives, reports, assessments, presentations, memoranda, correspondence, instructions, templates, briefing notes, talking points, project documentation, training material, questionnaires/surveys, inventories, promotional literature, strategies.
    Record Number: NEB-024
  • Incidents Class of Record
    Description: Includes records related to pipeline and oil and gas activities or facilities incidents and any subsequent reports on repairs and remedial action under the NEB Act, the COGO Act and the OGO Act.
    Document Types: Incident reports; reports of property damage that may relate to: fire or explosion, environmental impact, loss of containment of any fluid from a well, clean-up, remediation and restoration, injury and death of personnel, imminent threat to the safety of a person, and installation or support craft; correspondence, such as: inspection reports; safety orders; and close out reports.
    Record Number: NEB-025
  • Landowner Complaints Class of Record
    Description: Includes records related to complaints by landowners, First Nations or affected parties with respect to pipeline and other facility operations and oil and gas exploration and development activities and facilities.
    Document Type: Policies and plans, reviews, inspection and incident reports, journey management and security plans, meeting minutes and notes, agendas, procedures, guidelines, decisions and directives, reports, assessments, memoranda, correspondence, instructions, templates, presentations, briefing notes, talking points, project documentation, training material, questionnaires/surveys, inventories, promotional literature, strategies.
    Record Number: NEB-026
  • Management System Audits Class of Record
    Description: Includes records related to findings regarding comprehensive or focused audits of NEB-regulated companies’ management systems under the NEB Act: National Energy Board Onshore Pipeline Regulations, Processing Plant Regulations; under the COGO Act, the OGO Act: Drilling and Production Regulations.
    Document Type: Correspondence, audit reports, corrective action plans, Memoranda of Understanding (MOU), briefing notes, memoranda, contracts, studies, press releases, presentations, key messages, speeches, meeting agendas and minutes, policies and guidelines and publications.
    Record Number: NEB-027
  • Emergency Response Management Program Class of Record
    Description: Includes records related to NEB responses to a regulated company’s emergency.
    Document Type: Correspondence, emergency manual reviews, emergency response exercise reports, report reviews, emergency response reports and review-and-learn reports, MOUs, briefing notes, memoranda, contracts, studies, press releases, presentations, key messages, speeches, newsletters, meeting agendas and minutes, policies and guidelines, agreements, and publications.
    Record Number: NEB-028
  • Security Management Program Class of Record
    Description: Includes records related to the NEB’s security direction and management for regulated companies.
    Document Type: Correspondence, memoranda of understanding, briefing notes, memoranda, contracts, press releases, presentations, key messages, speeches, meeting agendas and minutes, policies and guidelines and publications.
    Record Number: NEB-029

Energy Information Program

Energy Information Program
Method of Intervention
  • Regulation / legislative
Target Groups
  • Federal departments and/or agencies
  • General public
Activities
  • Providing technical information and advice.
  • Administrating, operating and supporting tribunals, courts, and/or democratic processes.
  • Conducting socio-economic research and/or analysis.
  • Broadcasting and/or publishing documents / programs.

Under the Energy Information Program, the supply, demand, production, development, transmission and trade of energy are analyzed to ensure that the requirements of Canadians are appropriately met. Advice is provided on energy issues of interest. The NEB uses energy information to inform its regulatory decisions and to produce publicly available assessments of energy trends, events and issues that may affect Canadian energy markets and the supply and demand for energy.

  • Energy Industry and Market Surveillance Class of Record
    Description: Includes records related to informing the Canadian public using energy industry and market surveillance, including the outlook for supply and demand of energy commodities in Canada. The NEB uses energy information to inform its regulatory decisions and to produce publicly-available assessments of energy trends, events and issues which may affect Canadian energy markets and the supply and demand for energy. Much of the information developed under this initiative is made available to the public on the NEB website.
    Document Types:Correspondence, energy market assessments, energy briefing notes, memoranda, analysis and research reports such as the Energy Futures Report and Canadian Energy Dynamics, Market Snapshots, contracts, studies, technical reports, statistics, presentations, backgrounders/press releases, speeches, presentations, meeting agendas and minutes, agreements and publications.
    Record Number: NEB-030
  • Statistical Collection, Reporting and Publication Class of Record
    Description: Includes records related to industry statistics, provided to the NEB by each holder of an export licence/order who is required to submit a completed reporting form for each month that the licence/order is valid. Authorized filers submit information through the Commodities Tracking System (CTS), the online tool currently being implemented to submit and track the reports. Using this information, the NEB compiles statistical reports with the following titles: Crude Oil and Petroleum Products Statistics; Electricity Exports and Imports Statistics; Liquefied Petroleum Gas (LPG); Underground Inventories in Canada (Propane and Butanes); Marketable Natural Gas Production in Canada; Natural Gas Exports and Imports Summary; Natural Gas Imports, Exports and Liquefied Natural Gas Statistics; Natural Gas Liquids. (Statistics, under the COGO Act and the OGO Act, the NEB compiles frontier exploration statistics).
    Document Types: Statistics, correspondence, memoranda of understanding, analysis and research reports, briefing notes, memoranda, studies, technical reports, presentations, key messages, speeches, meeting agendas and minutes, and publications.
    Record Number: NEB-031
  • Onshore and Offshore Frontier Exploration and Production Class of Record
    Description: Data and information derived from onshore and offshore frontier exploration and production activities is collected and made available to interested persons.
    Document Types: Oil and gas well sampling and history reports, drilling data, geophysical data and geological reports, information packages for oil and gas land rights issuance.
    Record Number: NEB-033

Internal Services

Internal services constitute groups of related activities and resources that are administered to support the needs of programs and other corporate obligations of an organization. Internal services include only those activities and resources that apply across an organization and not to those provided specifically to a program. These groups are management and oversight services, communications services, legal services, human resources management services, financial management services, information management services, information technology services, real property services, materiel services and acquisition services.

Acquisition Services
Acquisition services involve activities undertaken to acquire a good or service to fulfil a properly completed request (including a complete and accurate definition of requirements and certification that funds are available) until entering into or amending a contract.

Communications Services
Communications services involve activities undertaken to ensure that Government of Canada communications are effectively managed, well coordinated and responsive to the diverse information needs of the public. The communications management function ensures that the public – internal or external – receives government information, and that the views and concerns of the public are taken into account in the planning, management and evaluation of policies, programs, services and initiatives.

Financial Management Services
Financial management services involve activities undertaken to ensure the prudent use of public resources, including planning, budgeting, accounting, reporting, control and oversight, analysis, decision support and advice, and financial systems.

Human Resources Management Services
Human resources management services involve activities undertaken for determining strategic direction, allocating resources among services and processes, as well as activities relating to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and plans.

Information Management Services
Information management services involve activities undertaken to achieve efficient and effective information management to support program and service delivery; foster informed decision making; facilitate accountability, transparency and collaboration; and preserve and ensure access to information and records for the benefit of present and future generations.

Information Technology Services
Information technology services involve activities undertaken to achieve efficient and effective use of information technology to support government priorities and program delivery, to increase productivity, and to enhance services to the public.

Legal Services
Legal services involve activities undertaken to enable government departments and agencies to pursue policy, program and service delivery priorities and objectives within a legally sound framework.

Management and Oversight Services
Management and oversight services involve activities undertaken for determining strategic direction, and allocating resources among services and processes, as well as those activities related to analyzing exposure to risk and determining appropriate countermeasures. They ensure that the service operations and programs of the federal government comply with applicable laws, regulations, policies, and plans.

Materiel Services
Materiel services involve activities undertaken to ensure that materiel can be managed by departments in a sustainable and financially responsible manner that supports the cost-effective and efficient delivery of government programs.

Real Property Services
Real property services involve activities undertaken to ensure that real property is managed in a sustainable and financially responsible manner, throughout its life cycle, to support the cost-effective and efficient delivery of government programs.

Travel and Other Administrative Services
Travel and other administrative services include Government of Canada travel services, as well as those other internal services that do not smoothly fit with any of the internal services categories.

Classes of Personal Information

Office of the Secretary Files
In the course of its programs and activities the NEB may accumulate personal information which is not contained in the specific personal information banks listed in this entry. Such information may include an individual's name, address, telephone number, or opinion on a specific matter. This data is stored as part of the general subject files and the records are not normally retrievable by the name of the individual or other identifier.

Such personal information is provided by individuals in requesting publications, general information, funds for projects they are conducting, or in providing their comments or opinions on various topics. To retrieve this type of personal information, the enquirer must state the specific subject matter of the correspondence, the name of the person, and the approximate date on which the correspondence was forwarded to the NEB. The retention periods for these classes of personal information are controlled by the record schedules of the general subject files in which they are stored.

Manuals

This section comprises an alphabetized list of manuals (instructions, handbooks or written procedures) that affect the general public.

Additional Information

Informal Requests for Completed Access to Information Requests

The Government of Canada encourages the release of information through requests outside of the ATIP (Access to Information and Privacy) process. You may wish to consult the NEB’s completed Access to Information (ATI) summaries. To make an informal request, use contact us or send an email to the following address: ATIPOffice-BureauAIPRP@neb-one.gc.ca.

Privacy Impact Assessments

The NEB conducts Privacy Impact Assessments (PIAs) to ensure that privacy implications will be appropriately identified, assessed and resolved before a new or substantially modified program or activity involving personal information is implemented. Summaries of completed PIAs are available.

Submitting a Request

Please see the Introduction to this publication for information on formal access procedures under the provisions of the Access to Information Act and the Privacy Act. The following outlines how to make a formal ATIP request:

Mail your letter or Access to Information Request Form (Access to Information Act) or Personal Information Request Form (Privacy Act), along with any necessary documents (such as consent or the $5.00 application fee for a request under the Access to Information Act) to the following:

Sylvain Bédard
Delegated Authority for Access to Information and Privacy
National Energy Board
Suite 210, 517 Tenth Avenue S.W.
Calgary, Alberta  T2R 0A8
Telephone: 403-292-4800
Toll-free Telephone: 1-800-899-1265
http://www.neb-one.gc.ca
ATIPOffice-BureauAIPRP@neb-one.gc.ca

Please note: Each request made to the National Energy Board under the Access to Information Act must be accompanied by an application fee of $5.00, cheque or money order made payable to the Receiver General for Canada.

Reading Room

In accordance with the Access to Information Act and Privacy Act, an area on the premises will be made available should you wish to review materials on site. The address is:

Library
National Energy Board
517 Tenth Avenue SW, second floor
Calgary, Alberta
http://www.neb-one.gc.ca/cntcts/index-eng.html

Date modified: